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Managed Endpoint

Databox Solutions’ Managed Endpoint service ensures every business device is secure, monitored, updated, and supported so your team can work productively without worrying about IT issues or cyber threats.

A managed endpoint is any business device that is professionally looked after by our team instead of being left for users to manage themselves. This includes desktops, laptops, and other work devices that access your systems and data.

What Our Managed Endpoint Delivers

Our Managed Endpoint service is built around four core pillars:

  • Proactive monitoring and maintenance
  • Advanced endpoint security (Bitdefender MDR)
  • Microsoft 365 backup
  • Unlimited remote support during business hours

Together, these provide continuous protection, early issue detection, and fast support.

1) Remote Monitoring & Maintenance (RMM)

We use enterprise-grade monitoring tools to continuously watch over your devices and fix issues early.

Included:

  • 24/7 device health monitoring (CPU, memory, disk, hardware alerts)
  • Operating system patching and security updates
  • Supported application updates
  • Automated maintenance tasks
  • Early detection of failing hardware and system issues
  • Proactive remediation (service restarts, clean-ups, performance tuning)
  • Patch compliance and device status reporting

Outcome: Fewer slow computers, fewer crashes, and far less unplanned downtime.

2) Bitdefender MDR (Managed Detection & Response)

Advanced endpoint security with 24/7 monitoring by security specialists.

Included:

  • Enterprise-grade anti-malware and ransomware protection
  • Behaviour-based threat detection
  • Detection of advanced and zero-day threats
  • Continuous 24/7 monitoring
  • Threat investigation and response actions
  • Alerts and incident guidance from security experts

Outcome: Threats are detected earlier, contained faster, and far less likely to become business-impacting incidents.

3) Microsoft 365 Backup

Separate backup of your Microsoft 365 data to protect against accidental deletion, corruption, and cyber incidents.

Backup Coverage Includes:

  • Exchange Online (emails, calendars, contacts)
  • OneDrive for Business
  • SharePoint Online
  • Microsoft Teams (SharePoint-backed files and content)

Outcome: Your business data can be restored even if users delete files, accounts are compromised, or data becomes corrupted.

4) Unlimited Remote Support (Mon–Fri, 8am–5pm)

Fast, friendly assistance from our Australian-based support team.

Common Support Examples:

  • Email and Microsoft 365 issues
  • Slow computers and software errors
  • Printer and peripheral troubleshooting
  • Login and account problems
  • New user setup (within the onboarded environment)
  • General IT questions and guidance

Outcome: Staff get help quickly, productivity stays high, and IT frustration is reduced.

Important Notes About Unlimited Support

Unlimited support covers the existing environment as onboarded by Databox Solutions.

Some work types may be considered Out-of-Scope or Project Work and may attract additional charges, including:

  • Major system migrations or deployments
  • Large-scale network or server changes
  • New site builds or complex vendor coordination
  • Significant rebuilds after major incidents

If something falls outside scope, we will always advise you upfront.

How Managed Endpoint Fits Into Managed IT Services

Managed Endpoint is a core component of Databox Solutions’ Managed IT Services. It forms the foundation that allows us to proactively manage your IT environment, reduce cyber risk, prevent downtime, and provide consistent, predictable support.

Databox Solutions’ Managed Endpoint ensures every business device is professionally secured, maintained, monitored, and supported — reducing risk, downtime, and IT headaches.

Your Outsourced IT Department — Without the Overhead

With Databox Solutions’ Managed Endpoint service, you’re not just getting software tools — you’re gaining a dedicated IT team that proactively manages and protects your devices.

We act as your outsourced IT department, keeping your systems secure, updated, and fully supported so your business can operate without disruption. From security monitoring and patch management to Microsoft 365 backup and day-to-day support, we ensure every endpoint is professionally looked after.

Instead of reacting to problems after they occur, we prevent them — reducing downtime, lowering cyber risk, and giving your team confidence that their technology simply works.

Ready to Strengthen Your IT?

If you want predictable IT support, stronger security, and fewer technology headaches, it’s time to partner with a team that manages your environment proactively.

Speak with Databox Solutions today to book a free IT health check or learn more about our Managed IT Services.