If you have business-critical data and voice needs, speak with Databox Solutions about the Enhanced Service Level Agreement (eSLA) in place with your monthly plan. For this monthly fee, Databox Solutions receives a higher level of support from NBN co allowing Databox to offer a better level of support for your business.
Standard service is included at no extra cost: faults are worked 8am to 5pm on business days, with a restoration target of 5pm the next business day. For faster targets or longer hours, add one of these options to your Business NBN service. See all our business internet options.
| 7am to 9pm | 24/7 | |
|---|---|---|
| 12 hours (Enhanced-12) | $20.00 | $25.00 |
| 8 hours (Enhanced-8) | $30.00 | $75.00 |
| 6 hours (Enhanced-6)* | $40.00 | $95.00† |
| 4 hours (Enhanced-4)* | $50.00 | $35.00† |
Contract terms
Each option is a minimum one-month contract, paid upfront. If you cancel within the first month, the full month’s charge still applies.
Databox Solutions reserves the right to review and update these rates at its sole discretion. We will give all customers reasonable notice of any change to this rate card.
Prices are per month for each NBN service, excluding GST. *The 6-hour and 4-hour options aren’t available on HFC (cable). †The 24/7 6-hour and 4-hour options are available on FTTN, FTTB and FTTC only. Restoration times are targets, not guarantees, and apply in metro areas. Regional and remote sites can take longer when a technician needs to visit.
