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Enhanced Service Level Agreement (eSLA)

If you have business-critical data and voice needs, speak with Databox Solutions about the Enhanced Service Level Agreement (eSLA) in place with your monthly plan. For this monthly fee, Databox Solutions receives a higher level of support from NBN co allowing Databox to offer a better level of support for your business.

Plan Operational period Solution time Monthly cost
Standard 8am-5pm, business days 5pm, next business day $0.00
Enhanced-12 7am-9pm 12 hours $15.00
Enhanced-8 7am-9pm 8 hours $25.00
Enhanced-12 (24/7) 24/7 12 hours $40.00
Enhanced-8 (24/7) 24/7 8 hours $55.00
Enhanced-6 7am-9pm 6 hours $32.50
Enhanced-4 7am-9pm 4 hours $40.00
Enhanced-6 (24/7) 24/7 6 hours $65.00
Enhanced-4 (24/7) 24/7 4 hours $75.00