If you have business-critical data and voice needs, speak with Databox Solutions about the Enhanced Service Level Agreement (eSLA) in place with your monthly plan. For this monthly fee, Databox Solutions receives a higher level of support from NBN co allowing Databox to offer a better level of support for your business.
| Plan | Operational period | Solution time | Monthly cost |
| Standard | 8am-5pm, business days | 5pm, next business day | $0.00 |
| Enhanced-12 | 7am-9pm | 12 hours | $15.00 |
| Enhanced-8 | 7am-9pm | 8 hours | $25.00 |
| Enhanced-12 (24/7) | 24/7 | 12 hours | $40.00 |
| Enhanced-8 (24/7) | 24/7 | 8 hours | $55.00 |
| Enhanced-6 | 7am-9pm | 6 hours | $32.50 |
| Enhanced-4 | 7am-9pm | 4 hours | $40.00 |
| Enhanced-6 (24/7) | 24/7 | 6 hours | $65.00 |
| Enhanced-4 (24/7) | 24/7 | 4 hours | $75.00 |
