1300 and 1800 numbers are special telephone numbers used in Australia to enable businesses to provide a single contact point accessible nationwide. Both are considered “toll-free” or low-cost numbers for callers, helping to increase call volume and customer engagement.
A 1300 or 1800 number instantly positions your business as operating on a national scale. Customers across Australia can reach you easily without worrying about long-distance charges or unfamiliar area codes. This helps build trust and portrays your company as professional and reliable.
Detailed Call Reporting and Analytics Gain valuable insights into your call activity and customer behaviour through call tracking and reporting features. Use this data to refine your marketing campaigns, improve sales strategies, and increase service levels.
Having an easy-to-remember 1300 or 1800 number removes barriers for customers to contact your business. Increased call volumes can lead to more leads, faster issue resolution, and higher customer satisfaction.
Featuring a national 1300 or 1800 number on your website, advertising, and promotional materials adds credibility and strengthens your brand identity. It also helps unify your communications under a single number that customers come to recognise and trust.
Our inbound phone numbers are not just contact points, they are powerful communication tools. With the ability to implement Area-Based Routing, calls can automatically route to the nearest office, specific departments, call centres, or even remote employees based on the caller’s location or time of day. This means customers are always connected to the right team, improving efficiency and service quality.
We understand that every business is unique, and so are your customers. Our Area-Based Geo Routing service allows you to intelligently direct calls based on the caller’s geographic location.
We believe professional communication solutions should be accessible to all businesses, regardless of size. That’s why our pricing for 1300 and 1800 inbound numbers is highly competitive and transparent.
Choosing the right inbound number doesn’t have to be expensive. Our affordable packages mean you can enjoy the benefits of a national presence without breaking the bank.
A 1800 Inbound or 1300 number is more powerful when paired with our modern phone systems.
We offer:
Run your business from anywhere, no desk phone required. Explore our Cloud Phone Systems or ask us how to integrate.
No, they are cost-shared: callers pay local call rates.
Yes. We provide virtual numbers that route to mobile or softphones.
Rates vary based on destination, but local routing starts from just cents per minute.
Absolutely. Our 1300 numbers work seamlessly with our VoIP and cloud-based solutions.
