1300 & 1800 numbers · Australia-wide
A 1300 or 1800 number gives customers one number to call from anywhere in Australia. Databox Solutions sets it up, sends calls to your office, mobiles or cloud phone system, and supports it from our Brisbane and Melbourne offices.
Tell us roughly how many calls you expect and where they should ring. We’ll recommend a 1300 or 1800 number and quote the costs.
Free, no obligation (privacy policy). Prefer to talk? Call 1300 603 404.
The basics
1300 and 1800 numbers are national business numbers that work anywhere in Australia. They aren’t tied to a phone line or an address. Each number points to the phones you choose, such as desk phones, mobiles or a cloud phone system, and you can change where it rings without changing the number.
The main difference is who pays for the call. A call to a 1300 number costs the caller about the same as a local call, and your business pays the rest. Calls to an 1800 number are free for the caller, and your business pays for the whole call.
1300 vs 1800
Both are national numbers that can ring the same phones. The difference is who pays for the call, which changes what callers pay and what your business pays.
You want one national number and are happy to share call costs with callers. It suits lines people ring once they already deal with you, such as bookings, accounts and support.
You want people to call before they have decided to buy, so the call is free for them. It suits sales and enquiry lines, and numbers in advertising.
Some businesses run an 1800 number for new enquiries and a 1300 number for existing customers. Both can ring the same phones or different teams, and each call shows which number it came in on.
| 13 numbers | 1300 numbers | 1800 numbers | |
|---|---|---|---|
| Format | 13 XX XX (six digits) | 1300 XXX XXX (ten digits) | 1800 XXX XXX (ten digits) |
| Cost to the caller | About the cost of a local call | About the cost of a local call | Free from landlines and mobiles |
| Cost to your business | Number fee plus a share of each call, and usually the most expensive to secure because so few exist | Number fee plus a share of each call | Number fee plus the full cost of each call |
| Suits | National brands that want the shortest number | Businesses that want one national number and to share call costs with callers | Sales and support lines where you want people to call for free |
Costs
There are two parts to the cost: what your callers pay and what your business pays. Your business cost depends on the number type, how many calls you receive and where they come from.
From a landline, a call to a 1300 number costs about the same as a local call. On most mobile plans it counts as a standard national call and comes out of the plan’s included calls. Calls to 1800 numbers are free from landlines and mobiles.
A monthly fee to hold the number, plus charges for the calls you receive. Call charges depend on how long calls last and whether people ring from a landline or a mobile. An 1800 number costs more per call, because your business pays for the whole call.
We work from your expected call volume, the number type and how you want calls routed. Your quote shows the number fee, call rates and term before you sign. Already have a 1300 or 1800 number? Send us a recent bill and we’ll include a free cost analysis.
Get a QuoteStill weighing it up? Read why 1300 and 1800 numbers still make sense.
Benefits
A 1300 or 1800 number tells customers you serve all of Australia. People can call one number from any state without thinking about area codes or long-distance costs.
See how many calls come in, when they arrive and how many are missed. Use the reports to plan rosters and to check how your marketing is performing.
A national number is easy to remember, save and dial, and people are more likely to ring when the call costs them little or nothing.
Put one number on your website, ads, vehicles and signs. Customers come to recognise it, and it ties your marketing to a single point of contact.
Send calls to your nearest office, a department, a call centre or staff working from home, based on where the caller is or the time of day.
Because the number isn’t tied to a phone line or address, you can move office or open a new site and keep the number customers already know.
Call routing
Area-based routing sends each call by where the caller is ringing from. A caller in Melbourne can reach your Melbourne team and a caller in Brisbane your Brisbane team, on the same 1300 number. You can also:
How it works
Start with a new number or bring the one you already have. If you’re moving an existing number, the timing depends on your current provider, and we plan the changeover with you.
Roughly how many calls you expect, where they should ring and whether you want 1300 or 1800.
Pick a new number, or we port the one you already use.
The number fee, call rates and term, before you sign.
We build your call flow and test it before go-live.
Your number goes live, supported by our Australian helpdesk.
Talk to our team about the right number for your business.
Who it suits
Phone systems
A 1300 or 1800 number does more when it’s connected to a modern phone system. We provide:
Your team can answer from the office, at home or on the road, with or without a desk phone. Explore our cloud phone systems, Microsoft Teams Calling and softphone app.
Why us
Your 1300 number, phone system, business internet and IT can sit with one provider, so one team is accountable when you need a change.
Once you’re live, we change your call routing remotely at no extra charge, whether it’s a new menu option or an after-hours message.
We’re 100% Australian owned, with offices in Brisbane and Melbourne. Our helpdesk runs Monday to Friday, 8:30am to 4:30pm AEST.
No. A call to a 1300 number costs about the same as a local call from a landline, and the business pays the rest of the call cost. On most mobile plans, 1300 calls count as standard national calls and come out of the plan’s included calls.
Yes. Calls to 1800 numbers are free from Australian landlines and mobiles. The business that holds the number pays for each call.
Who pays for the call, and how long the number is. Calls to 13 and 1300 numbers cost the caller about the same as a local call, and the business pays the rest. Calls to 1800 numbers are free for the caller, so the business pays the whole call. 13 numbers have six digits instead of ten, which makes them easier to remember and harder to get.
Choose an 1800 number if you want calls to be free for the caller, such as on a sales or enquiry line. Choose a 1300 number if you want one national number and to share call costs with callers. Some businesses use both, ringing the same phones or different teams.
It depends on the number type, how many calls you receive and where they come from. Your business pays a monthly fee for the number plus call charges, and an 1800 number costs more per call because you pay for the whole call. We set out the number fee and call rates in your quote before you sign.
Contact us with roughly how many calls you expect and where you want them answered. We’ll help you choose a new number or port your existing one, then set up the routing and test it before it goes live.
Yes, in most cases. 1300 and 1800 numbers can be ported between providers, and we handle the port for you. How long it takes depends on your current provider.
Yes. We provide virtual numbers that ring mobiles or softphones, so your team can answer business calls without a desk phone.
Yes. Our 1300 and 1800 numbers work with our VoIP and cloud phone systems, and with Microsoft Teams Calling. Calls can ring desk phones, softphones and mobiles together or in turn.
Yes. Area-based routing sends each call to an office or team based on where the caller is ringing from. You can also route calls by time of day, for example to a different team after hours.
Talk to us about a new 1300 or 1800 number, or about moving the one you already have. We’ll help you choose the number type, plan where calls go and quote the costs before you sign.
Call us on 1300 603 404 or fill in the form and our team will be in touch.
