A cloud phone system is a VoIP-based business phone system where the PBX, call routing and management platform are hosted and managed off-site.
Databox Solutions sets up and manages your system end-to-end, with Australian-based support. We keep the install simple, your quote sets out the costs before you sign, and a dedicated Australian team is behind you every step of the way.
Free, no obligation. We only use your details to reply to your enquiry (privacy policy).
Standard Features
Every cloud phone system we set up includes these standard features. If you’re also weighing Microsoft Teams Calling or an on-premises PBX, compare all our business phone systems.
Our platform also has newer features, such as an AI receptionist and automatic call transcription. See what’s new.
Recently added
Cloud phone systems have moved a long way past “press 1 for sales”. Here’s what our platform added recently, and what it actually changes for the people using it.
Our system answers your main line with a natural-sounding AI assistant that handles common questions, takes messages and routes callers, after hours or 24/7. It cuts down the 9pm voicemail backlog and replaces the “sorry, we’re closed” message that sends callers to a competitor.
Calls can be transcribed automatically, so instead of replaying a ten-minute recording to find one detail, you search for it. Managers get a searchable record of what was agreed, and staff can listen instead of scribbling notes.
Desk phone, mobile app (iOS and Android) and web browser: same number, voicemail and contacts. Take the client call from the school pickup, or work from home while customers still see your business number.
Make and take normal phone calls in Teams, with presence sync: jump on a call and your Teams status updates by itself, so colleagues stop transferring calls to someone who’s already talking.
Handle business SMS and WhatsApp from the same portal your team takes calls in. No more replying to customers from someone’s personal mobile.
Your team signs in with a fingerprint or face (passkeys), or the Microsoft or Google login they already use. One less password to forget, reset and write on a sticky note.
Security & reliability
Yes. As an ISO 27001-certified Australian company, security isn’t a brochure line for us: it’s audited. Here’s what protects your calls and your data:
Switching
We aim to have most businesses live within a week, though number porting times are set by the carriers. Your old system keeps taking calls until cutover, with Australian engineers on the phone during the switch.
We audit your current numbers, handsets and call flows so nothing is missed.
Your new setup is built and tested while your old system keeps running.
Numbers move across at cutover, timed to keep any gap for callers as short as possible.
We train your staff and stay on the phone during the switchover window.
Busy teams
You get the tools of a contact centre without buying one, and reception-heavy businesses get proper operator features on real desk phones.
Why us
100% Australian owned, with engineers in Brisbane and Melbourne and a 4.8 Google rating from businesses like yours.
Phones, internet and IT from one company. When something needs fixing, there’s one number to call and nobody to blame but us.
We quote what your business needs, not the biggest bundle we can attach. Our free 60-second quiz shows you what we’d honestly recommend before you ever talk to sales.
ISO 27001 (security) and ISO 9001 (quality) certified, JAS-ANZ accredited. The processes behind your phone system are independently audited.
A Cloud Phone System is a VoIP-based (Voice over Internet Protocol) phone service that operates over the internet instead of traditional phone lines. It allows businesses to make and receive calls from anywhere using desk phones, mobile apps, or computers, without needing expensive on-premise hardware.
Cloud phone systems use the internet to route voice calls instead of relying on traditional copper phone lines. Calls are transmitted digitally, offering higher quality, flexibility, and scalability. Businesses can access features like call forwarding, voicemail-to-email, video conferencing, and CRM integrations, all managed through a simple online portal.
Yes! We offer number porting, allowing you to transfer your existing business phone number to our cloud system with as little disruption as possible.
No, a cloud phone system works with:
We can help you choose the best setup for your business.
Yes, our system supports international calling at competitive rates. We also offer plans with unlimited local and national calls, and cost-effective international call packages.
Our cloud phone system runs on redundant servers with failover options, built to keep your calls running. In case of an internet outage, calls can be automatically redirected to mobile numbers or alternative devices.
Yes! We use encryption protocols and security measures to protect your business calls and data. Our system is regularly updated to safeguard against cyber threats.
That’s what we’re for. Call 1300 603 404, or request a quote and ask it there. You’ll get an answer from a human in Australia, usually the same day.
