How much does a cloud phone system cost?

Most Australian businesses pay from $20 per user per month, depending on how many users you have, whether you need handsets or app-only, and which integrations you want. There's no PBX hardware to buy, no phone lines to rent, and most businesses spend less than they did on their old landline system. We provide a fixed, itemised quote within 24 hours, including total cost over the contract term.

What happens to my phones if the internet goes down?

Your calls don't stop — because the phone system lives in the cloud, an office outage doesn't take it down. Calls automatically reach your team's mobile apps over 4G/5G, or divert to any number you choose, and callers still hear your greeting. We can also supply backup internet connections so desk phones stay up.

Can I keep my existing phone numbers?

Yes — local numbers, 1300, 1800 and 13 numbers can all be ported under Australian number portability rules, and simple ports typically complete in 3–5 business days. Your existing system keeps working until the moment of cutover, and we handle the porting paperwork.

Do I need to buy new desk phones?

Usually not — if you already have IP desk phones, in most cases you can keep them. We support current ranges from Yealink, Fanvil, Poly, Grandstream, Cisco, snom and more. Every user also gets a mobile app (iOS and Android) and full calling in their web browser — same number, voicemail and contacts on all three.

Can it answer calls when nobody's available?

Yes — an AI-powered receptionist can answer with natural speech, handle common questions, take messages and route callers to the right person, after hours or 24/7. Calls can be automatically transcribed, and greetings are created by typing the words — change your holiday-hours message in ten seconds with no re-recording.

Does it work with Microsoft Teams and my CRM?

Yes. Make and take normal phone calls inside Microsoft Teams with presence sync. CRM integrations include HubSpot, Zoho, monday.com, Microsoft Dynamics 365 and others, so you see who's calling and calls are logged automatically. SMS and WhatsApp Business messages are handled from the same portal.

Will my business name show up correctly on caller ID?

We register your outbound caller ID properly, so you're far less likely to appear as "Unknown" or get flagged as spam. This is one of the most common problems businesses bring to us from other providers — we set your numbers up correctly from day one, and if you're having this problem now, we can usually fix it.

Cloud Phone Systems for Australian Businesses

A cloud phone system is a VoIP-based business phone system where the PBX, call routing and management platform are hosted and managed off-site.

Databox Solutions sets up and manages your system end-to-end, with Australian-based support whenever you need it. No complicated installs, no surprise costs, and a dedicated Australian team behind you every step of the way.

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Top Rated Service verified on Google

Recently added

What's New and What It Means for Your Day

Cloud phone systems have moved a long way past "press 1 for sales". Here's what our platform added recently, and what it actually changes for the people using it.

An AI Receptionist That Never Clocks Off

Our system answers your main line with a natural-sounding AI assistant that handles common questions, takes messages and routes callers — after hours or 24/7. That's the end of the 9pm voicemail backlog, and of the "sorry, we're closed" dial tone that sends callers to a competitor.

Calls You Can Read

Calls can be transcribed automatically, so instead of replaying a ten-minute recording to find one detail, you search for it. Managers get accurate records of what was agreed; staff stop scribbling notes while trying to listen.

Mobility

One Number on Every Device

Desk phone, mobile app (iOS and Android) and web browser — same number, voicemail and contacts. Take the school pickup without missing the client call; work from home and no customer can tell the difference.

Integration

Your Phone System Inside Microsoft Teams

Make and take normal phone calls in Teams, with presence sync — jump on a call and your Teams status updates by itself, so colleagues stop transferring calls to someone who's already talking.

Messaging

Message Customers Where They Are

Handle business SMS and WhatsApp from the same portal your team takes calls in — no more replying to customers from someone's personal mobile.

Security

No More Password Fatigue

Your team signs in with a fingerprint or face (passkeys), or the Microsoft or Google login they already use. One less password to forget, reset and write on a sticky note.

Security & reliability

Is a cloud phone system secure and reliable enough for business?

Yes. As an ISO 27001-certified Australian company, security isn't a brochure line for us — it's audited. Here's what protects your calls and your data:

Current-generation encryption: calls and logins protected with TLS 1.3 and SRTP.
99.99% uptime record: a platform your business can depend on, every day.
Password-free sign-in: fingerprint or face (passkeys), or the Microsoft/Google login your business already uses.
Call recordings under your control: stored securely, with you deciding where they're kept.
ISO 27001 & ISO 9001 certified: independently audited security and quality management.

Switching

How long does it take to switch?

Most businesses are live within a week and you keep taking calls the entire time, with Australian engineers on the phone during cutover.

Audit

We audit your current numbers, handsets and call flows so nothing is missed.

Build & test

Your new setup is built and tested while your old system keeps running.

Port your numbers

Numbers move across at cutover — no gap where callers can't reach you.

Train your team

We train your staff and stay on the phone during the switchover window.

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Busy teams

What if my team handles a high volume of calls?

You get the tools of a contact centre without buying one and reception-heavy businesses get proper operator features on real desk phones.

Call queues with automatic callbacks: customers don't wait on hold, the system calls them back.
Live wallboards: calls waiting and staff available, visible at a glance.
Call recording, wrap-up codes & call categories: proper reporting on every conversation.
CSV exports of every metric: your data, in your spreadsheets and BI tools.
Operator features for reception: transfer, park and busy lamps on real desk phones.

Why Australian Businesses Choose Databox Solutions

Accountable to You, Locally

100% Australian owned, with engineers in Brisbane and Melbourne who answer during your business hours, rated 4.8 on Google by businesses like yours.

One Provider for the Whole Chain

Phones, internet and IT from one company. When something needs fixing, there's one number to call and nobody to blame but us.

Right-Fit, Not Up-Sell

We quote what your business needs, not the biggest bundle we can attach. Our free 60-second quiz shows you what we'd honestly recommend before you ever talk to sales.

Certified, Not Just Promised

ISO 27001 (security) and ISO 9001 (quality) certified, JAS-ANZ accredited. The processes behind your phone system are independently audited.

Which Phone System Is Right for You? Take the Quiz

Standard Features

Cloud Phone System Essentials

Auto attendant Voicemail-to-email Call transfer, park & hunt groups Music on hold Day/night routing Conference calling Company directory Fax to email

Still have a question?

That's what we're for. Call 1300 603 404, or request a quote and ask it there — you'll get an answer from a human in Australia, usually the same day.

Cloud Phone System: Frequently Asked Questions (FAQ)

What is a Cloud Phone System?

A Cloud Phone System is a VoIP-based (Voice over Internet Protocol) phone service that operates over the internet instead of traditional phone lines. It allows businesses to make and receive calls from anywhere using desk phones, mobile apps, or computers, without needing expensive on-premise hardware.

How does a Cloud Phone System work?

Cloud phone systems use the internet to route voice calls instead of relying on traditional copper phone lines. Calls are transmitted digitally, offering higher quality, flexibility, and scalability. Businesses can access features like call forwarding, voicemail-to-email, video conferencing, and CRM integrations—all managed through a simple online portal.

What are the benefits of switching to a Cloud Phone System?

Cost Savings – No expensive hardware or maintenance costs.
Flexibility & Mobility – Work from anywhere with a mobile app or softphone.
Scalability – Add or remove users and features as your business grows.
Advanced Features – Includes call recording, auto-attendant,
video conferencing, and more. Reliability & Security – 99.99% uptime with encryption for secure calls.

Can I use my existing phone number?

Yes! We offer number porting, allowing you to transfer your existing business phone number to our cloud system without any disruption.

Do I need special equipment?

No, a cloud phone system works with:

Existing VoIP-compatible desk phones
Softphones on desktops/laptops
Mobile apps on iOS and Android

We can help you choose the best setup for your business.