Microsoft Teams Calling · Australia-wide
Make and receive calls to any landline or mobile from the Teams app your team already uses. We set it up, port your numbers and support it from Brisbane and Melbourne.
Tell us how many people need Teams Calling and how you take calls today. We’ll recommend a connection method and quote the costs.
Free, no obligation (privacy policy). Prefer to talk? Call 1300 603 404.
The basics
Microsoft Teams Calling turns the Teams app from a chat and video meeting tool into a full business phone system. Your team can make and receive ordinary phone calls to any landline or mobile, as well as to other Teams users, from the Teams desktop, mobile or web app.
Calls run over your internet connection, so there’s no separate phone system to run in the office. Calling, chat, video meetings and collaboration sit in one Microsoft 365 app, whether your people are at their desks, at home or on the road.
Teams Calling is one of several ways to run a business phone system over the internet, which makes it a type of VoIP phone system. Other options include a hosted cloud phone system or an on-premises PBX. See all our phone systems for Australian businesses to compare.
Is it right for you?
Teams Calling suits businesses that already use Microsoft 365 and want calls, chat and meetings in one place. It fits best if one of these sounds like you.
You already run Microsoft 365 and Teams, and want to retire a separate phone system rather than pay for two platforms.
Your people work from home, the office and on the road, and need one business number that follows them across every device.
You handle high call volumes and want calls, chat and meetings in one place. Teams Phone includes call queues, and VoIP Express adds advanced call flows and live answering. See our call centre phone systems.
You have offices in Brisbane, Melbourne, Sydney, Perth or further afield and want every location on one connected platform.
You want to cut telco spend by retiring a separate phone system and running calls through Microsoft 365. We’ll compare the Teams phone licensing and call costs with what you pay now.
You need a phone system that grows or shrinks as you add or remove users, without new hardware at every step.
How it works
In Australia, Teams connects to the phone network in one of two ways. Each affects cost, control and features, so we recommend the one that fits your business and set it up for you.
An Australian carrier connects to Teams from the Teams admin centre and provides your phone numbers and calls, with no hardware for you to run.
Usually the simplest way to switch on calls to landlines and mobiles.
We connect Teams to the phone network through a certified session border controller, giving you the most control over numbers, call routing and call costs.
This is where VoIP Express adds advanced call flows, IVRs and reporting (see below).
Microsoft doesn’t sell its own Calling Plans in Australia, so a Teams Phone licence needs one of these to make outside calls. Not sure which suits you? Call our team on 1300 603 404 and we’ll recommend one.
Benefits
Putting calls into the app your team already uses has four practical benefits.
Staff call, chat and meet from the Teams interface they already know, so there’s little new to learn.
The same business number and features follow employees across desktop, mobile and web, wherever they work.
Calling, meetings and messaging in one Microsoft 365 environment means fewer systems to manage and fewer suppliers to deal with.
Add or remove users as your business changes, without installing new phone hardware every time.
Go further
Teams Phone includes auto attendants and call queues. VoIP Express works alongside Teams and adds live answering, advanced call flows and call centre reporting.
Build custom call routing, auto attendants and voice menus (IVRs), so each caller is routed to the right person or team.
Set up call handling for several locations, departments and user roles, matched to how your organisation is structured.
Detailed call data records (CDRs) and reports show how calls are handled, so you can track your team’s performance.
Your team keeps working in Teams, and VoIP Express adds live answering and call centre features when you need them.
Visit VoIP ExpressWhy us
Databox Solutions is an Australian Microsoft Teams Calling provider. From our Brisbane and Melbourne offices, we set up and support Teams voice solutions for offices, remote teams and multi-site businesses across Australia, including Sydney and Perth.
Our Brisbane and Melbourne team handles your setup, number porting, training and ongoing support.
We quote on your users, Microsoft licensing and connection method, so you know what you’ll pay before you commit.
We’re a Microsoft Solutions Partner for Modern Work. We connect Teams Calling to your existing Microsoft 365 setup and keep day-to-day management in the admin tools you already use.
We look at your users, numbers and call handling, then recommend Operator Connect or Direct Routing for the mix of cost, control and features you need.
Our work for one enterprise client includes 1,500 Teams phone migrations, 600+ call centre handsets and 8,000 remotely managed headsets.
Your phone system, business internet and IT support can all sit with one local team, so there’s one number to call when something needs fixing.
Microsoft Teams Calling adds external phone calling to the Teams app. Your team can make and receive calls to any landline or mobile number, as well as to other Teams users, from desktop, mobile, web or a compatible desk phone. It turns Teams into your business phone system within Microsoft 365.
Teams Calling is a cloud PBX: Microsoft’s own, built into the Teams app. VoIP means your calls travel over the internet, which is how all modern phone systems work. A cloud PBX (or cloud phone system) is a phone system hosted in the cloud instead of on a box in your office.
The choice to make is whether your phone system lives inside Teams or runs as a separate platform with its own apps. If your team works in Teams and Microsoft 365 all day, Teams Calling usually feels most natural. If you want detailed IVRs, queues and call centre reporting, or you don’t use Microsoft 365, a dedicated cloud phone system may suit you better. Tell us how your team works and we’ll recommend Teams Calling, our cloud phone system or another VoIP option.
No. Calls run over your internet connection, so you don’t need a traditional phone line, and staff can use the Teams app on their computer or mobile instead of new hardware. Compatible desk phones and headsets are optional if you prefer a physical handset.
In most cases, yes. Eligible business numbers can be ported to your Teams Calling service. Which number types can move, and how long it takes, depends on the number, your current carrier and the connection method. We check this before you commit and manage the process for you.
In most cases, yes. You need a Microsoft Teams licence, usually through a Microsoft 365 business plan (Teams Essentials also works), plus a Teams Phone licence. If you’re not sure which licences you have or need, we’ll review your setup and tell you what’s required.
Cost depends on the number of users, your Microsoft licensing, the connection method (Operator Connect or Direct Routing), call volumes and any advanced features. We’ll give you a tailored quote based on what your business needs.
Yes. Because Teams Calling is delivered through Microsoft 365 and the internet, we set it up and support it for businesses anywhere in Australia. Our teams are based in Brisbane and Melbourne, and we service clients nationwide, including Sydney, Perth and regional areas.
Yes. Teams Phone includes auto attendants and call queues. Pairing it with VoIP Express adds live answering, advanced call flows and call centre reporting.
Yes. We review your Microsoft 365 environment, recommend the connection method, port your numbers, configure call flows, and provide training and ongoing Australian-based support.
Teams Calling suits general business calling and includes auto attendants and call queues. For call centre needs such as live answering, advanced call flows and detailed analytics, we recommend Teams Calling combined with VoIP Express, which is built for those requirements.
Tell us how your team takes calls and we’ll recommend a Teams Calling setup, with VoIP Express added if you need advanced call handling.
Call us on 1300 603 404 or fill in the form at the top of this page.
