Microsoft Teams Calling

Unlock the power of seamless communication with Microsoft Teams Calling, tailored for modern businesses looking to integrate reliable voice solutions directly within the Teams environment they already know and trust. Whether you’re an organisation already using Teams or exploring it as your primary phone system, our affordable, competitive Teams Calling services provide a straightforward and effective way to make and receive calls anywhere, anytime.

What is Teams Calling?

Imagine your Microsoft Teams app evolving beyond chat and video meetings into a full-fledged phone system. Teams Calling allows your users to make standard telephone calls directly from the Teams interface – using desktop, mobile, or web apps. This means your team can connect with anyone on any phone number, not just other Teams users, all without needing a separate phone device or service. Calls can be made over the internet or via traditional phone networks, delivering the flexibility your business demands.
With Teams Calling, your organisation’s communication is unified-collaboration, meetings, and phone calls all happen in one place. It’s simple, efficient, and designed to keep your people connected whether they’re at their desks, working remotely, or on the move.

Benefits of Teams Calling

Easy Communication

Teams can chat, call, or video conference all in one place.

Increased Productivity

Team members can respond quickly and efficiently.

Flexibility

Employees can work from anywhere while staying connected.

Simple for users

Familiar tools with zero learning curve

Why Choose Us for Your Teams Calling Services?

Affordable & Competitive Pricing

We understand that managing communication costs is crucial for Australian businesses. That’s why our Teams Voice Calling plans are competitively priced with no hidden fees, ensuring you get excellent value while maintaining high-quality voice services.

Australian-Based Support & Expertise

Local matters. Our team is Australian-based, offering you responsive, personalised support and expert guidance whenever you need it. We know the local market, compliance standards, and business needs—and we’re here to make your migration to Teams Calling smooth and hassle-free.

Simple Integration & Management

You don’t need to be an IT expert. We help you seamlessly integrate Teams Calling with your existing Microsoft 365 environment, making management straightforward with familiar tools and interfaces.

Enhance Your Teams Experience with VoIP Express

To take your Teams Calling solution to the next level, pair it with our powerful VoIP Express system – designed to complement Teams, not replace it. Integrating VoIP Express opens the door to advanced voice capabilities and greater flexibility, view details here:

Advanced Call Flows & IVRs

Create customised call routing, automated attendants, and interactive voice response menus that improve customer engagement and streamline call handling.

Complex Setup Made Easy

Support multiple locations, departments, and user roles effortlessly with scalable configurations tailored to your organisation’s structure.

Comprehensive Call Reporting & Analytics

Gain deeper insights into call activity with detailed call data records (CDRs) and reporting tools that help you monitor performance and optimise communication strategies.

By combining Teams Calling with VoIP Express, you enjoy the best of both worlds: the familiarity and power of Microsoft Teams, plus enhanced telephony features that empower your business’s communication needs today and grow with you tomorrow.

Teams Voice Calling - FAQs

What is Microsoft Teams Calling?

Microsoft Teams Calling (also known as Teams Phone) lets you make and receive phone calls from within the Teams app, on your computer or mobile, using your business number.

Do I need a phone line or extra hardware?

No traditional phone line is needed. Teams Calling uses the internet (VoIP). You can use a headset, desktop phone, or your existing mobile or computer.

Can I keep my existing business number?

Yes! In most cases, we can port your current business number into Microsoft Teams, so there’s no disruption for your clients.

How much does Teams Calling cost?

Costs depend on how your calls are set up, whether you’re using Microsoft Calling Plans, Operator Connect, or Direct Routing. We’ll help you choose the best option for your budget.

What’s the difference between Teams Calling and a normal VoIP system?

Teams Calling is built right into Microsoft Teams, so your staff can chat, video call, and phone clients all in one place. It’s great for hybrid work and collaboration.

Do I need Microsoft 365?

Yes. You’ll need a Microsoft 365 licence that includes Teams. We can supply the right licence if you don’t have it yet.

Can Databox Solutions help with setup?

Absolutely. We handle everything from licences and call routing to headset setup and training. Our local Aussie team will get you up and running smoothly.

Is Teams Calling good for call centres?

Yes, especially when you enhance Teams with our VoIP Express features like auto attendants, call queues, CRM integration, and real-time reporting. We help businesses of all sizes, from small teams to large contact centres, build a smarter, more efficient phone setup—all within Microsoft Teams.

Ready to Transform Your Business Communication?

Experience the reliability, flexibility, and affordability of Australian-based Teams Voice Calling paired with VoIP Express. Whether upgrading your current phone system or looking for a smarter way to connect your team, we’re here to support your journey.

Contact us today to learn how we can help you unlock the full potential of Teams Voice Calling and create a communication solution that works for your business.