Turn Microsoft Teams into your complete business phone system — make and receive calls to any landline or mobile, right inside the Teams app your team already uses.
Databox Solutions is an Australian Microsoft Teams Calling provider, delivering reliable Teams voice solutions to offices, remote teams and multi-site organisations across Brisbane, Melbourne, Sydney, Perth and the rest of Australia.
The basics
Microsoft Teams Calling turns the Teams app from a chat and video meeting tool into a full business phone system. Your team can make and receive standard telephone calls — to any landline or mobile, not just other Teams users — straight from their desktop, mobile or web app.
It works over the internet, so there is no separate phone device or service to manage. Calling, chat, video meetings and collaboration all live in one Microsoft 365 platform, keeping your people connected at their desks, working remotely or on the move.
Teams Calling is one of several ways to run a business phone system over the internet — in other words, it is one type of VoIP phone system. Other options include a fully hosted cloud phone system or an on-premises PBX. See all our phone systems for Australian businesses to compare.
Is it right for you?
Teams Calling suits businesses already invested in Microsoft 365 that want to simplify how they communicate. It is a particularly strong fit if you recognise your organisation below.
You already run Microsoft 365 and Teams, and want to retire a separate phone system rather than pay for two platforms.
Your people work from home, the office and on the road, and need one business number that follows them across every device.
You handle high call volumes and want calls, chat and meetings in one place — with call flows, queues and live answering when paired with VoIP Express.
You have offices in Brisbane, Melbourne, Sydney, Perth or further afield and want every location on one connected platform.
You want to cut telco spend by consolidating phone, video and messaging into the Microsoft 365 licences you already pay for.
You need a phone system that scales up or down by simply adding or removing users, without new hardware at every step.
How it works
There is more than one way to add real phone calls to Teams, and the right choice affects cost, flexibility and features. As your provider, we recommend and configure the option that fits your business.
Microsoft acts as your carrier, providing the phone numbers and a bundle of call minutes per user. It is the simplest way to switch on external calling in Teams.
Best for straightforward setups that want everything handled inside Microsoft 365.
We connect Teams to the phone network through a certified session border controller, giving you the most control over numbers, call routing and call costs.
This is where VoIP Express adds advanced call flows, IVRs and reporting (see below).
A certified carrier links to Teams directly from the Teams admin centre, managing the phone-network connection with no hardware for you to run.
A balanced middle ground between Calling Plans and Direct Routing.
Not sure which connection method suits your business? That is exactly what we are here for. Talk to our Australian team on 1300 603 404 and we will recommend the right Teams voice solution.
Benefits
Bringing calling into the platform your team already knows delivers practical advantages from day one.
Staff call, chat and meet from the familiar Teams interface — with virtually no learning curve.
The same business number and features follow employees across desktop, mobile and web, wherever they work.
Calling, meetings and messaging in a single Microsoft 365 environment means fewer systems and fewer suppliers.
Add or remove users as your business changes, without installing new phone hardware every time.
Go further
To take your Teams voice solution further, pair it with VoIP Express — designed to complement Teams, not replace it. It unlocks advanced telephony that native Teams Calling does not offer on its own.
Create custom call routing, automated attendants and interactive voice menus that improve customer experience and streamline how calls are handled.
Support multiple locations, departments and user roles with scalable configurations tailored to how your organisation is structured.
Gain deeper insight with detailed call data records (CDRs) and reporting tools that help you monitor performance and optimise communication.
Combine the familiarity and power of Microsoft Teams with the enhanced telephony features of VoIP Express — including live answering, call queues and call centre capabilities — and give your business communication room to grow.
Visit VoIP ExpressLocal matters. Our Australian team offers responsive, personalised support and expert guidance, and understands the local market, compliance and the way Australian businesses actually work.
Managing communication costs matters. Our Teams Calling plans are competitively priced with no hidden fees, so you get excellent value while keeping high-quality voice services.
As a certified Microsoft Solutions Partner, we know Microsoft 365 inside out. You do not need to be an IT expert — we integrate Teams Calling with your existing environment and keep day-to-day management straightforward with familiar tools.
Calling Plans, Direct Routing or Operator Connect — we assess your needs and recommend the setup that gives you the best mix of cost, control and features.
Go beyond native Teams Calling with VoIP Express for IVRs, call queues, live answering, call centre features and detailed reporting.
Manage your phone system, business internet and IT services through one local technology partner — fewer suppliers to coordinate and clearer accountability.
FAQs
Microsoft Teams Calling adds external phone calling to the Teams app, letting your team make and receive calls to any landline or mobile number — not just other Teams users — from desktop, mobile, web or a compatible desk phone. It turns Teams into your business phone system within Microsoft 365.
Less than the jargon suggests — and the labels cause more confusion than they should. VoIP simply means your calls travel over the internet; it is the technology behind all modern phone systems, not a product you choose. A cloud PBX (or cloud phone system) just means the phone system is hosted in the cloud rather than sitting on a box in your office. Here is what trips people up: Microsoft Teams Calling is itself a cloud PBX — Microsoft’s own — built into the Teams app. So it is not “Teams or a cloud PBX”; Teams Calling is one of them.
The choice that actually matters is simpler: do you want your phone system to live inside Teams, or to run as a separate dedicated platform with its own apps? If your team already works in Teams and Microsoft 365 all day, Teams Calling usually feels most natural. If you want advanced call handling — detailed IVRs, queues and call-centre reporting — or you are not standardised on Microsoft 365, a dedicated cloud phone system may suit you better. Not sure? That is what we are here for — tell us how your team works and we will recommend the right fit, whether that is Teams Calling, our cloud phone system, or another VoIP option.
No traditional phone line is required — calls run over your internet connection. You do not need to buy new hardware either; staff can use the Teams app on their computer or mobile. Compatible desk phones and headsets are optional if you prefer a physical handset.
In most cases, yes. Eligible local, mobile, 1300 and 1800 numbers can be ported to your Teams Calling service. Porting timeframes depend on the number type and current carrier, and we manage the process for you.
Yes. Teams Calling runs on Microsoft 365 with Microsoft Teams, plus the appropriate phone licensing. If you are unsure what licences you have or need, we will review your current setup and advise exactly what is required.
Cost depends on the number of users, your Microsoft licensing, the connection method (Calling Plans, Direct Routing or Operator Connect), call volumes and any advanced features. Databox Solutions provides a tailored quote based on what your business actually needs.
Yes. Because Teams Calling is delivered through Microsoft 365 and the internet, we set it up and support it for businesses anywhere in Australia. Our teams are based in Brisbane and Melbourne, and we service clients nationwide, including Sydney, Perth and regional areas.
Yes. By pairing Teams Calling with VoIP Express, we add advanced call handling such as IVRs, call queues, hunt groups, live answering and call centre reporting — features that go beyond native Teams Calling.
Absolutely. We handle the whole process — reviewing your Microsoft 365 environment, recommending the right connection method, porting numbers, configuring call flows, and providing training and ongoing Australian-based support.
Native Teams Calling suits general business calling. For call-centre needs such as advanced queues, IVRs, live answering and detailed analytics, we recommend Teams Calling combined with VoIP Express, which is purpose-built for those requirements.
Experience the reliability, flexibility and affordability of Australian Microsoft Teams Calling — with VoIP Express on hand when you need advanced features.
Whether you are upgrading your current phone system or looking for a smarter way to connect your team, we will help you unlock the full potential of Teams voice solutions. Call 1300 603 404 or request a tailored quote below.
