Microsoft Solutions Partner · Modern Work
Email, files, Teams meetings, phone calls and device security on one Microsoft 365 platform. We licence it, set it up, secure it and support it from Brisbane and Melbourne.
Tell us how many staff you have and what you’re running now. We’ll recommend a licence mix and quote the cost per user, per month.
Free, no obligation (privacy policy). Prefer to talk? Call 1300 603 404.
The basics
A “modern workplace” (Microsoft now calls this area Modern Work) means running your business systems in the cloud instead of on a server in a cupboard. Staff sign in once and get what they need at a desk, at home or on a job site.
It’s a set of Microsoft products, licensed together and set up to work as one. Most businesses we move across are running some of these:
Moving them onto one platform often costs less than paying for each separately, and gives you one place to look when something breaks.
Exchange OnlineEmail and calendars
Office appsWord, Excel and more
TeamsChat and meetings
SharePoint, OneDriveFiles and sharing
Entra IDSign-in and identity
IntuneDevice management
DefenderThreat protection
AzureAdd-on: servers, backupWhich of these you get depends on your licence tier, and Azure is billed separately, by usage. We work out with you which tier each person needs.
Products
The Microsoft products that make up a modern workplace, and what each one does for your business.
Email, the Office apps, Teams and cloud storage for each user. Most small and mid-sized businesses choose Business Premium (up to 300 users), the lowest tier with the security and device management pieces.
Chat, video meetings and shared files in one place. It’s the part staff notice first, so we plan your teams and channels before switching it on.
Turns Teams into your business phone system, so staff take calls in the app they already use. It’s a paid add-on, connected to the phone network through an Australian carrier, and eligible numbers can be ported across. See Teams Calling.
Shared company files in SharePoint and personal work files in OneDrive, with version history and search. We set up the folders and permissions with you before anything moves.
Entra ID controls who can sign in, including multi-factor authentication (an app approval or code on top of the password). Defender watches email, files and devices for threats. See cyber security.
Manages the settings, encryption and software on the laptops and phones that access your data. A lost device can be locked or wiped remotely.
Microsoft’s cloud for what doesn’t fit in Microsoft 365, such as business applications, virtual desktops and off-site backup. Useful when an application has to keep running but you’d rather not own the server.
The paid AI add-on for Word, Excel, Outlook and Teams that drafts, summarises meetings and answers questions about your documents. We suggest adding it once your files and permissions are tidy. See Microsoft 365 Copilot.
Teams Rooms kits, certified headsets and interactive displays, sized to the room and supplied set up. See video conferencing equipment.
Benefits
Four practical changes you’ll notice once your team is on one Microsoft 365 platform.
Staff sign in at home, in the office or on a job site and get the same email, files and apps. There’s no VPN or remote desktop connection to manage.
Business Premium adds device management, advanced email protection and conditional access, which blocks sign-ins from unknown devices or locations. A lost device can be wiped from a browser.
Licences are charged per user, so there’s no server to replace every few years. Monthly licences let you scale down any month, and annual licences cost less.
Everyone works from the current version of a file, and a new starter’s laptop and accounts can be ready before their first day.
Services
Microsoft sells the licences. We set them up, secure them and keep them that way, as a managed service or just the pieces you need.
We work out the right licence mix for each group of users, then set up your Microsoft 365 account properly from the start.
Mailboxes, files, shared drives and permissions moved from an old server, Google Workspace or another provider.
Set up to a documented security baseline, because Microsoft’s defaults are too loose for most businesses. Laptops and phones are enrolled in Intune.
Teams Phone set up with your eligible numbers ported across, so customers keep calling the numbers they know. See our phone systems.
Standard Microsoft 365 licences don’t include a full backup of your content. We add an independent backup for the data your business can’t trade without.
Helpdesk for your users, monitoring and patching, and a local team that knows your setup. Part of our managed IT services; see also IT support.
Why us
Plenty of businesses will sell you Microsoft licences. Fewer will answer the phone in eighteen months when your email starts misbehaving. Databox Solutions is a Microsoft Solutions Partner for Modern Work, with offices in Brisbane and Melbourne and clients across Australia.
We’re 100% Australian owned and operated. Your support calls are answered by our own team in Brisbane and Melbourne, and compliance questions are handled with Australian obligations in mind.
We’ll tell you when a cheaper licence tier is the right answer, and when Copilot should wait until your file permissions are sorted out.
As a Microsoft Solutions Partner for Modern Work, we can raise issues with Microsoft for you (see our partnerships). We’re ISO 27001 and ISO 9001 certified (JAS-ANZ accredited), No. 17 in the 2024 CRN Fast50, Bitdefender Top Performing MSP Australia 2025, and rated 4.8 on Google.
The same approach works for a single office of five and a multi-state business with several hundred staff.
GP practices, allied health and aged care, including Best Practice and MedicalDirector environments, supported through our sister brand Databox Health.
With your systems in the cloud, an office move is simpler to plan. We handle IT relocation as well.
How it works
No two setups are the same, so we look at yours before we quote.
We review your licences, mail, files, devices, phones and backups, and give you a written summary of what we find.
A licence mix for each group of users, priced per user, per month, with licences and our service fee shown separately.
We set up your Microsoft 365 account, apply the security baseline and enrol devices in Intune before any of your data moves.
Mail and files move in stages around your trading hours, with your old system available during the changeover.
We walk staff through the new setup in person or on a call, with extra support in the first fortnight.
Monitoring, patching, helpdesk and licence changes, with scheduled reviews of spend and security.
Reviews
Reviews from Australian businesses we support, across healthcare, property, aged care and more.
★★★★★
“We’ve been working with Databox for our IT support and couldn’t be happier. The team is always quick to respond, patient, and genuinely helpful. They’ve kept our systems running smoothly and saved us a lot of downtime.”
★★★★★
“Exceptional service and support! We’ve used Databox for our phone, internet and managed IT services for over 5 years. They have been able to tailor to our unique needs seamlessly.”
★★★★★
“Their support team is consistently responsive, knowledgeable, and proactive in resolving any IT issues that arise. They take the time to understand our business needs.”
★★★★★
“Databox have taken on the management of the IT systems for our Nursing Home. The handover was effected smoothly. The upgrades to our network provide more reliable management of our clinical systems.”
The Microsoft Modern Workplace is a set of Microsoft 365 and Azure cloud services, set up to work as one platform. Staff can work securely from the office, from home or on the road.
It isn’t a single product. The term describes the combination, and how much value you get depends on how it’s set up.
A typical modern workplace includes Exchange Online for email, the Office apps, and Microsoft Teams for chat, meetings and calls. It also includes SharePoint and OneDrive for files, Microsoft Entra ID for sign-in security, Microsoft Intune for device management and Microsoft Defender for threat protection.
Azure is added where you need cloud servers, virtual desktops or off-site backup. Teams Phone and Microsoft 365 Copilot are optional add-ons.
What you receive depends on your licence tier. Microsoft 365 Business Premium is the lowest tier that includes the security and device management pieces. For staff who only need the web and mobile apps, we also offer a Business Basic bundle. It adds Entra ID P1 (sign-in controls) and Defender for Office 365 Plan 1 (email protection).
Staff can work from anywhere without VPN or remote desktop workarounds. Security improves, because Business Premium adds device management, conditional access and advanced email protection to multi-factor sign-in. Costs are per user, per month, with no server to replace every few years. And admin drops, because files, meetings and accounts are managed in one place.
Cost has two parts: the Microsoft licences, charged per user per month, and our fee for setting it up and managing it. Businesses often put everyone on the same expensive tier when a mix would do, so that’s one of the first things we look at.
We supply monthly and annual licences. Annual licences cost less, but you can only reduce them in the first seven days or at renewal. Monthly licences cost more, and you can reduce them each month.
The right mix depends on your headcount, whether you need Teams Phone and how much management you want to hand over. That’s why we quote instead of publishing a price. Request a quote and we’ll set it out per user, with licences and our fees listed separately.
No, but it helps. You can buy licences from Microsoft and set them up yourself. Most businesses with fewer than a few hundred staff don’t have someone with the time and experience to do it well, and Microsoft’s default settings need tightening.
A partner also gives you one Australian invoice, someone accountable when something breaks, and licence changes handled for you as you hire. As a Microsoft Solutions Partner, we can raise issues with Microsoft on your behalf.
For a straightforward small business, it usually takes a few weeks from assessment to everyone working in the new setup. It depends on four things: how many mailboxes you have, how much file data needs to move, whether you’re porting phone numbers, and how tidy your file permissions are.
We move data in stages, scheduled around your trading hours, and keep your old system available during the changeover. You get a written schedule after the assessment.
Your core data is. Under Microsoft’s Product Terms, Microsoft 365 accounts set up in Australia keep mailbox content, SharePoint and OneDrive files and Teams chats in Microsoft’s Australian data centres. Some Microsoft services process limited data outside the region. If your industry has data residency rules, we’ll point out anything relevant during the assessment.
Microsoft retired Business Voice. Calling in Teams now needs a Teams Phone licence. Microsoft doesn’t sell its own Calling Plans in Australia, so Teams Phone connects to the phone network through an Australian carrier (Operator Connect) or Direct Routing. If you were quoted on Business Voice before, ask for a current comparison, because the pricing has changed. See Teams Calling.
Yes. Microsoft keeps the service running and protects its own infrastructure, but standard Microsoft 365 licences don’t include a full backup of your content. Deleted items age out of retention, a compromised account can delete data, and ransomware can encrypt files that then sync to the cloud. Independent data backup for mail, SharePoint and OneDrive is a separate layer you need.
Yes, and most clients take it that way. It covers helpdesk support, monitoring and patching, security upkeep, licence changes as staff come and go, and scheduled reviews of spend and security. It’s part of our managed IT services plans.
Tell us how many staff you have and what you’re running now. We’ll come back with a licence recommendation and a price per user, per month, with licences and our fees listed separately.
No obligation. Call us on 1300 603 404 or fill in the form at the top of this page.
