Local phone system support from Keilor Park
Our Keilor Park team installs, moves and supports business phones for Melbourne offices, from a single site to several. We set up cloud, Teams and on-premises systems, then stay your local contact after go-live.
Already have a phone system? Tell us what you pay now and we’ll include a free cost analysis with your quote.
Free, no-obligation quote (privacy policy). Prefer to talk? Call 1300 603 404.
Platforms and brands we support
Phone systems
Opening a new office, replacing an old PBX or moving to VoIP? We install and support phone systems for Melbourne businesses, from a single office to several sites, and we’ll explain your options before you decide. Every option is compared in full on our main business phone systems page.
The phone platform is hosted in the cloud and managed by our team. Staff can answer calls in the office, at home or on their mobile.
Cloud Phone SystemsIf your team already uses Microsoft 365, Teams Calling can bring your business calls into Microsoft Teams.
Teams CallingThe system stays in your building. It suits businesses that want it on site or already own the hardware.
On-Premises PBXA straightforward setup for small offices and retail teams, with features such as auto attendant, voicemail to email and mobile apps.
Small Business PhonesOur Premium hosted plans include unlimited standard local, national, Australian mobile and 13/1300 calls. Your quote will list what’s included with the system you choose. To see features and system types side by side, compare business phone system options.
Why us
You’ll work with our Keilor Park team through planning, installation and support after go-live.
A dedicated project manager coordinates your project from the first assessment to go-live.
Need business internet or managed IT as well? We can look after those too, so you deal with one provider.
We set out the project costs and inclusions in a fixed quote before you decide.
Real results
We look after phone systems for single offices through to national networks with hundreds of sites. Here are three of our case studies.
Multi-site retail
A growing camper retailer with several sites found its old phone platform hard to use and hard to change. We moved it to VoIP Express, with desk phones, softphones and mobile apps on one system, and supplied its business internet.
Real estate
The agency’s phones couldn’t queue or route calls, so busy periods meant missed enquiries, and slow internet held up its listings. We installed a cloud phone system with call queues and routing, business fibre and managed IT, and trained the agents.
Professional services
On-premises phones and cabling were crowding the office. We moved the firm to VoIP Express, rebuilt its cabling and data cabinet, upgraded its internet and migrated its systems to the cloud.
★★★★★
“Databox Solutions service & after sales support has been something else! These guys fully rebuilt our server rack which was 15 years worth of mess, overhauled our mobile & landline systems as well as internet services. Every representative has been extremely knowledgeable and friendly.”
★★★★★
“Exceptional service and support! Value Added Meats has been using Databox Solutions for our phone, internet and Managed IT services for over 5 years. They have been able to tailor to our unique needs seamlessly.”
★★★★★
“We’ve been using Databox for our business telephone and internet services for almost 6 months now. We were so impressed that we switched our home internet over too, and we’re planning to transfer our mobile phones soon.”
Planning something similar for your business?
How it works
We’ll check which of your numbers can move across, including 03 landlines, and agree the cutover time with you to keep disruption low.
We discuss your users, locations, existing phone system, numbers and call-handling needs.
We recommend a suitable setup, explain the work involved and provide a fixed quote.
We arrange number porting, set up users and call flows, and check compatible equipment.
We coordinate installation, on site where the job needs it, and test the call paths before your team starts using the system.
We help staff get started and provide ongoing support after go-live.
Talk to our Keilor Park team about your setup.
Numbers & handsets
Changing providers doesn’t necessarily mean changing everything. We’ll check whether your existing business numbers and compatible handsets can be used with the proposed setup.
Where equipment needs replacing, we supply Yealink desk phones, headsets and conference phones, and we’ll tell you what needs to change before the project begins.
Where we are
Our Melbourne office is in Keilor Park, off Thomsons Road. From here our team runs business phone system projects across greater Melbourne, coordinates the changeover with you and trains your staff when the new system goes live. Our head office is in Loganholme, Queensland, and we look after businesses Australia-wide.
Free on-site parking
Get DirectionsYes. Our Melbourne office is at 10 Richards Court, Keilor Park, and our head office is in Loganholme, Queensland. We support phone systems across greater Melbourne and for businesses Australia-wide.
Yes. We assess your requirements, plan the setup and coordinate installation and testing, on site where the job needs it. Cloud phone systems can often be set up remotely. The work involved depends on your site, your current system and the solution you choose.
In most cases, yes. We port eligible 03 landline numbers, mobile numbers and 1300 and 1800 numbers to your new system, so customers keep calling the number they know. Porting timeframes depend on the number type and your current carrier.
If they’re compatible, yes: we’ll set your current desk phones up on the new system. If they aren’t, or you’d rather not own the hardware, you can rent handsets from us as part of your plan.
Your team can make and take calls on desk phones, on a computer app or on their mobiles, using your business number rather than a personal one. We’ll recommend the mix that suits how your team works.
Yes, if it’s a suitable business connection. You can keep the internet you already have, or add business internet from us so your phones, internet and support sit with one provider.
It depends on how many people need a phone, the handsets you want and whether you add business internet, so we quote each setup after a free assessment. Your quote shows what’s included and what it costs before you decide. Tell us what you pay now and we’ll include a free cost analysis.
Look at the cost over the life of the system, not just the monthly price. After go-live, call routing changes as your staff, opening hours and menus change, and many providers charge for each of those changes. We make call-flow changes remotely at no extra charge, whether it’s a new menu option or an after-hours message. Adding or removing users changes your monthly cost, as it would with any provider. Ask us for a quote and compare the whole picture.
We help your team get started, and our helpdesk is open Monday to Friday, 8:30am to 4:30pm Melbourne time. After-hours support is available as an add-on. Call-flow changes after go-live are made remotely at no extra charge.
That depends on your team, current setup and requirements. Databox Solutions can provide cloud and hosted phone systems, Microsoft Teams Calling and on-premises PBX solutions. See our business phone systems page for more detail, or contact us to discuss your setup.
Whether you’re upgrading from an old PBX, setting up a new office, or looking to cut down communication costs, Databox Solutions can help. We’ll show you the latest cloud and VoIP phone systems used by Australian businesses.
Call us on 1300 603 404 or fill in the form and our Melbourne team will be in touch.
