Brisbane · Melbourne · Australia-wide
A cloud phone system that makes a small team sound like a big one, set up and supported by one Australian team. Tell us about your team and we’ll build your quote.
3Where should we send your quote?
Already paying for a phone system? Mention it and we’ll include a free cost analysis.
Free and no obligation. We only use your details to reply to your enquiry (privacy policy).
Prefer to talk? Call 1300 603 404.
Reviews
More than 1,000 Australian businesses run their phones, internet or IT with us.
★★★★★
“They fully rebuilt our server rack, which was 15 years worth of mess, and overhauled our mobile and landline systems as well as internet services. Every representative has been extremely knowledgeable and friendly.”
★★★★★
“Value Added Meats has been using Databox Solutions for our phone, internet and managed IT services for over 5 years. They have been able to tailor to our unique needs seamlessly.”
★★★★★
“We were so impressed that we switched our home internet over too, and we’re planning to transfer our mobile phones soon. Their customer service is outstanding, always responsive and helpful.”
Delivery options
Every option runs on VoIP, which carries calls over the internet instead of a copper line. Most small businesses are best off in the cloud, and that is what we quote by default. If you would rather use Microsoft Teams or keep the system on site, we do both, and our full range of business phone systems covers larger teams and multi-site offices.
Hosted VoIP with nothing to maintain on site. Recommended for most small teams, and the easiest to grow as you add people.
Cloud Phone SystemsAlready on Microsoft 365? Make and take calls on your business number inside Teams, with no second app to learn.
Microsoft Teams CallingNeed the phone system in your own comms room, or have site requirements that rule out hosting? We install and support IP PBX too.
On-Premises PBXFeatures
An automated phone system answers every call professionally and gets it to the right person, even when your team is flat out. Every setup includes these, configured around your hours and how your team works.
Greets every caller with a professional menu (“Press 1 for sales, 2 for accounts”) and routes them straight to the right person, no receptionist required.
One call flow when you’re open and another when you’re closed. After hours, calls go to voicemail or divert to a mobile, so an enquiry is never lost.
Missed messages land in your inbox as audio with a transcription, so you can catch up and call back from anywhere.
Make and take calls on your business number from a mobile or computer, so staff at home or on the road never miss a lead.
SoftphonesRing the whole team at once so the first person free picks up. When it gets busy, callers wait in a queue with hold music instead of hearing a busy signal.
Check exactly what was agreed and train new starters, with AI summaries and searchable transcripts so nothing gets lost.
Call SummariesLog calls in your CRM automatically and click to dial, or bring calling into Microsoft Teams alongside chat and meetings.
Run a national 1300 number or a free-to-call 1800 number, and route it to any device or location you choose.
1300 & 1800 NumbersUpdate greetings, hours and where calls ring from a simple portal, and add or remove users as your team changes. Or ask us and we’ll do it.
Most popular
For a single site with up to 20 people, most of our small business clients choose a cloud phone system built around the Yealink T85W desk handset, with our mobile app for anyone working from home or on the road. Everyone answers on the same business number.
It’s a starting point, not a fixed package: we tailor the handset count and features to your team.
How it works
You keep the number your customers already dial. We port eligible local, mobile, 1300 and 1800 numbers, and one project manager plans the changeover so your team keeps answering calls throughout.
Team size, sites, numbers and devices. Send a recent bill if you have one.
The right setup for how you work, with what’s included and the term in writing.
We port your numbers and build your call flows.
Handsets, apps and call paths tested before go-live.
We train your team, then support it from Brisbane and Melbourne.
Real results
Brisbane · Small practice
A small Brisbane practice outgrew its single-handset setup. We moved both locations onto a fully hosted phone system, with NBN upgrades for call quality. The result: streamlined client bookings, seamless transfers between sites, and the confidence to open a second location.
Growing retailer
We moved a growing retail business onto VoIP Express with high-speed business internet. The result: unified calls across every location, lower communication costs, and a system that keeps scaling as they open new sites.
Why us
Our people, systems and support are all here, with offices in Brisbane and Melbourne. We look after small businesses in Sydney and Australia-wide, remotely and on site.
One person owns your switch from the first call to go-live, so you always know who to ring and never have to re-explain your setup.
Run your phone system, business internet and IT through one provider, or just the phones. Either way, one team is accountable.
For most small businesses, a cloud-hosted VoIP phone system is the best fit: it’s affordable, easy to manage and works in the office, at home and on mobile. Businesses already in Microsoft 365 may prefer Microsoft Teams Calling, while some want an on-premises IP PBX for onsite control. We look at your team, sites and numbers before recommending one.
It depends on your team size, how many desk handsets you need and whether you add business internet, so we quote every setup around your team rather than a fixed package. Your quote sets out what’s included, what it costs and what the term is before you sign anything. Already paying for a phone system? Send us a recent bill and we’ll include a free cost analysis.
Yes. You don’t need to change internet providers to use our phone system: take the phone system on its own and keep your current connection. If you’d prefer one supplier and one bill, we can add business internet with 4G or 5G failover so your calls stay up if the line drops.
You don’t have to buy new phones. If your current desk phones are compatible, we’ll set them up on the new system. If they aren’t, or you’d rather not own the hardware, you can rent handsets from us as part of your plan. We’ll check what you already have when we build your quote.
VoIP is the technology that carries calls over the internet. A cloud phone system is VoIP delivered from an off-site platform, with nothing to maintain in your office. A PBX (or IP PBX) keeps the main phone system at your premises. Most small businesses choose cloud-hosted VoIP for the lowest maintenance and easiest scaling, but we’ll recommend whichever suits you best.
Yes. In most cases we can port eligible local, mobile, 1300 and 1800 numbers to your new system, so customers keep dialling the number they already know. Porting timeframes depend on the number type and your current carrier.
Yes. Staff can make and receive calls on the business number from a desk phone, a desktop softphone or a mobile app, in the office, at home or on the road, so remote and hybrid teams stay on one system.
Calls can divert automatically to a mobile or to voicemail-to-email, so you stay reachable during an outage. If you take business internet from us, 4G or 5G failover also keeps your internet and phones working when the fixed line drops.
Yes. Australian law generally requires that everyone on the call knows it is being recorded, so recording is off until you ask for it. When we switch it on, we add an automated notice to your greeting or auto-attendant so every caller is told before the conversation starts. We’ll walk you through what applies to your business during setup.
Yes. Our support teams are based in Brisbane and Melbourne, and we set up and support small business phone systems in Sydney and right across Australia, remotely and on site where needed.
Tell us your team size and we’ll build your quote. Free, with no obligation.
