To handle high call volumes, set your phone system up so calls wait in a queue instead of ringing out, overflow to other staff when the queue gets long, and give callers the option of a callback instead of holding. Then use live wallboards and call reports to staff your busy times. A call centre […]
Summer in Australia brings plenty of good things – barbies, beach trips, and long, easy arvos. But let’s be honest, it also brings some pretty wild weather. Storms can roll through without warning, unleashing lightning, intense heat, fire risks, and flooding. Watch: Storm ready. Business ready. That’s why storm protection is essential for every organisation. […]
Meet the Yealink T85W: The Next Leap Beyond the T54W When it comes to business communications, having a phone that blends sleek design with cutting edge features isn’t just a nice to have it’s essential. Enter the Yealink T85W, the newest addition to the T8 series, which has just dropped as the worthy successor to […]
Your Laptop Fits in the Bag. That Does Not Make It Travel-Ready. Packing for a work trip is the easy part. Landing and finding that the charger is too weak, the headset will not connect and the files you need never actually downloaded is the part that catches people out. The best travel kit is […]
Travelling Overseas and Need to Do Some Work? You have thought about the laptop, the power bank, the eSIM or roaming activation. But have you thought about how you will securely access your business systems from another country? Planning an overseas trip where you will need to do some work? Most people pack the tech […]
Airline Power Bank Rules Are Changing. Time to Rethink Your Travel Tech I recently returned from Vietnam and was surprised to see just how much airline rules around portable chargers have changed. It got me thinking: are power banks becoming more of a hassle than a help for business travellers? For years, portable chargers have […]
What Businesses Need to Know Microsoft has announced a major change to how people access Microsoft 365 and other services protected by Microsoft Entra ID. From 1 February 2027, Microsoft will stop providing SMS text messages and voice calls as authentication methods for Microsoft Entra ID. Passkeys will become the preferred authentication experience for users […]
How to choose a business phone system in 2026, exploring key types, essential features, and important questions for Australian businesses.
Moving offices without a plan is how businesses end up with no internet, no phones and no access to their files on day one. Use this checklist to keep your technology running through the move or hand the whole thing to our Brisbane and Melbourne team. At a glance, a well-planned relocation means: A free […]
Transfer a Call in Microsoft Teams shouldn’t be stressful. Whether it’s the front desk sending a call through to accounts, or you handing a client over to a colleague, Microsoft Teams makes it a quick job once you know where to look. Updated that paragraph to capture the real-world habit — taking the caller’s number […]
For many small businesses, using a free Gmail, Outlook or Hotmail account seems like the simplest option. It’s free, familiar and easy to set up. However, what many business owners don’t realise is that the real cost isn’t the subscription you save, it’s the risks you don’t see. Today, email is much more than a […]
Microsoft 365 July 2026:Price Changes & What’s New in Each Plan From 1 July 2026, Microsoft 365 pricing increases by 5–33% across most plans. Here’s a full breakdown of the new AUD prices and what’s being added to each plan. Your current pricing holds until your renewal date New pricing applies to new subscriptions and […]
