Managed IT Services

Databox Solutions is your trusted Managed IT Services Provider in Brisbane , helping local businesses stay secure, connected and productive. From IT helpdesk support and cyber security monitoring to cloud migration and backup solutions, we deliver fully managed, proactive IT support that keeps your business running smoothly.

Bitdefender’s Top Performing MSP Partner in Australia for 2025.
Top Performing MSP Partner

What Is Managed IT Services?

Managed IT Services is a complete package of outsourced IT support and system management provided by a dedicated team of experts. It’s designed to keep your infrastructure secure, minimise downtime and ensure your technology evolves with your business growth. Whether you need business IT support in Brisbane or fully managed services solutions across Australia, Databox Solutions has you covered.

  • Predictable, fixed monthly IT costs
  • Enterprise-grade cyber security protection
  • Reliable cloud hosting and data backup
  • Expert Australian-based helpdesk
  • Proactive monitoring to prevent disruptions

Benefits of Managed IT Support for Businesses

Enhanced Security

Protect against ransomware, phishing and data breaches.

Reliable Data Protection

Reliable Data Protection: Automated backups and cloud redundancy.

Higher Productivity

Reduced downtime and faster support response

Fixed Monthly Costs

Transparent pricing, no hidden fees.

Compliance Readiness

Support for ISO, QAssure and Essential Eight cyber security alignment.

Scalable IT Solutions

Add or remove users and services as your business changes.

Common IT Challenges We Solve

Downtime & Interruptions

Proactive monitoring keeps systems running

Cybersecurity Threats

Defend against ransomware & data breaches

Data Loss & Recovery

Fast recovery with daily secure backups

Complex Tech Management

We manage updates, patches, and planning

Compliance Requirements

Support for ISO, QAssure, and industry audits

Lack of IT Staff

24/7 expert support without full-time hires

Scalability & Growth

Tech that grows with your business

Unpredictable Costs

Fixed monthly fees, no bill shocks

Slow Support Response

Helpdesk + SLAs = fast issue resolution

Essential Eight Cyber Security Compliance

We help Australian organisations meet Essential 8 compliance requirements by implementing policies, patching systems, and managing backups to reduce cyber risk and support cyber insurance eligibility.

Meet Insurance Requirements with Robust IT Management

Many insurance providers now require evidence of cyber security protocols. Our Managed IT Services provide the compliance and protection insurers look for, helping your business qualify for cyber insurance coverage.

Why Businesses Choose Databox Solutions

Choose a managed IT provider that keeps your business secure, supported, and performing without the headaches.

  • All-in-one technology partner: One trusted team for Managed IT Services, phone systems, business internet and cyber security managed under one roof.
  • Local experts who genuinely care: Brisbane-based support with fast response and proactive monitoring.
  • 100% Australian-owned and operated: Solutions tailored to local needs, compliance and data sovereignty.
  • Flexible plans with no surprises: Transparent pricing, no hidden fees
Business Phone Systems, Internet & Managed IT

Customer Reviews & Testimonials

SPACE Property

We’ve been working with Databox for our IT support and couldn’t be happier. The team is always quick to respond, patient, and genuinely helpful - no issue ever feels too small or too hard. They’ve kept our systems running smoothly and saved us a lot of downtime. It’s great having an IT partner we can actually rely on and enjoy dealing with. Databox make everything simple, clear, and efficient - exactly what a busy office needs.

Lynette Spann

Our team has been thoroughly impressed with Databox’s professionalism and reliability. Their support team is consistently responsive, knowledgeable, and proactive in resolving any IT issues that arise. They take the time to understand our business needs and ensure our systems are running smoothly with minimal disruption...

Kseniya Vasylenko

Exceptional service and support! Value Added Meats has been using Databox Solutions for our phone, internet and managed IT services for over 5 years. They have been able to tailor to our unique needs seamlessly. I’m thoroughly impressed with their professionalism, reliability, and dedication to customer satisfaction, especially Murray and Jay. Highly recommend to anyone looking for dependable tech partners.

Elizabeth Bee

Databox have taken on the management of the IT systems for our Nursing Home. The handover was effected smoothly and the maintenance service offered is effected with ease. The upgrades to our network provides a more reliable management of our clinical systems ensuring less down time and that continuity of care is maintained for our residents.

Step 1

IT Consultation & Assessment

We evaluate your current IT systems and identify areas for improvement.

Step 2

Tailored IT Solution Implementation

We design and deploy a strategy that aligns with your business goals.

Step 3

Continuous Monitoring & Support

We handle maintenance, security and updates to keep your business running smoothly.

What to Expect When You Partner with Us

Managed IT services

How much does managed services cost?

  • Number of users and devices
  • IT infrastructure complexity
  • Security requirements
  • Level of support required (basic to full-scale)
We provide transparent, customised quotes to ensure you only pay for what you need.

How We Calculate Your Pricing

Our pricing is based on your business’s specific needs, including:

Databox Solutions

Let’s Make IT One Less Thing to Worry About

Don’t let IT hassles slow you down. With Databox Solutions, you get industry-leading Managed IT Support that drive productivity, strengthen security, and support business growth.

Experience true peace of mind knowing your IT infrastructure is in the hands of seasoned professionals. Contact us today to discuss how our flexible managed service plans can be tailored to meet your business needs.

FAQ

Our flexible plans let you choose just what you need. We can also tailor additional features to match your growth.

Our Gold Plan includes on-site support, while the Silver and Casual Plans offer it as an add-on or hourly service.

Our Australian-based support team typically responds within minutes for remote assistance. Onsite visits can be scheduled urgently if needed.

Contact us today! Our team will discuss your needs, evaluate your current IT setup, and provide a transparent quote.

Absolutely. Our Managed IT Services are designed to grow with your business. You can adjust your plan or add services at any time.

No. We believe in transparent, predictable pricing. You’ll always know what you’re paying for and why.