Free IT Health Check
We assess your current environment at no cost, identifying risks, gaps and quick wins specific to your Brisbane business.
Your outsourced IT department, without the cost of hiring one. We handle everything from support to security, so your team can stay productive and your business stays protected.
Managed IT services mean your business has a dedicated team proactively managing your technology, not just reacting when something breaks.
Instead of calling for help after a crisis, your systems are monitored 24/7, maintenance is handled in the background, and issues are caught and resolved before they cause downtime.
For most small and medium businesses in Brisbane, a managed IT provider replaces the need for an in-house IT department, giving you enterprise-level expertise at a fraction of the cost.
You get a predictable monthly cost, faster support, stronger security, and a team that genuinely understands your business and how it operates.
We solve the frustrations that slow your business down, every day.
You log a ticket and wait hours, sometimes days while your team sits idle. We respond fast with real humans, not automated queues.
One hardware failure or cyberattack and you’re hit with an unexpected invoice. Our fixed monthly pricing means zero surprise bills.
Ransomware, phishing, and data breaches target Brisbane businesses every day. We deploy enterprise-grade protection at SMB prices.
A new tech each call, no context, starting from scratch. Our team knows your environment, same people, every time.
One team. One monthly fee. Full coverage across endpoints, servers, backup, disaster recovery, cybersecurity, and Microsoft 365.
Proactive management for every PC, laptop and workstation, monitored and protected around the clock.
Your physical server and virtual machines, proactively managed by people who know your environment.
Tested, reliable backup and recovery, so a cyberattack or hardware failure never becomes a catastrophe. All data stored in Australian data centres.
Most antivirus reacts to known threats. Bitdefender MDR goes further — 24/7 human-led threat hunting, AI-driven detection, and rapid incident response. The same security stack used by large enterprises, delivered at SMB scale.
Databox Solutions is a Bitdefender Top Performing MSP Partner — one of a small number of Australian providers recognised at this level.
When remote won’t cut it, our Brisbane team comes to you. Real faces, real accountability.
As a Microsoft Solutions Partner, we manage your entire Microsoft 365 environment — licences, security, Teams, SharePoint, and backup — so it’s configured correctly and stays that way.
Tailor your plan with additions that make sense for your business — nothing you don’t need.
Real businesses. Real outcomes.
5+ Years of Reliable IT Across Phone, Internet and Managed IT
The challenge: Managing a manufacturing environment with phone systems, internet and IT infrastructure across multiple vendors without reliable, joined-up support.
Smooth IT Transition and Reliable Clinical System Management
The challenge: Taking over IT management for an aged care facility where clinical systems must stay online and staff need reliable access throughout the transition.
Choose a managed IT provider that keeps your business secure, supported, and performing without the headaches.
Quality Management System, independently audited to ensure consistent, high-quality service delivery.
Information Security Management — your data and systems are protected to internationally recognised standards.
Australia’s leading cyber security partner for MSPs — enterprise-grade protection at SMB prices.
Local support, not overseas call centres. The same people every time — they know your environment.
Every endpoint, server and backup job watched around the clock. Most issues resolved before you’re even aware of them.
Predictable costs with zero surprise invoices. One flat fee covers your entire managed IT environment.
From medical clinics to property firms, we tailor our managed IT plans to the specific needs of your industry.
Compliant IT for clinics, aged care and GP practices. Includes after-hours medical software support.
Reliable IT for property managers, agencies and developers who can’t afford downtime.
Secure IT for legal, accounting and consulting firms handling sensitive client data.
Robust IT solutions for operations that can’t afford unexpected downtime on the floor.
Our local teams provide on-site and remote managed IT support across and .
Don’t see your suburb? Contact us — we service the entire greater Brisbane region.
Don’t see your suburb? Contact us — we service the entire greater Melbourne region.
Across Healthcare, Property, Aged Care and More
★★★★★
We’ve been working with Databox for our IT support and couldn’t be happier. The team is always quick to respond, patient, and genuinely helpful – no issue ever feels too small or too hard. They’ve kept our systems running smoothly and saved us a lot of downtime. …
★★★★★
Exceptional service and support! Value Added Meats has been using Databox Solutions for our phone, internet and managed IT services for over 5 years. They have been able to tailor to our unique needs seamlessly. I’m thoroughly impressed with their professionalism, reliability…
★★★★★
Our team has been thoroughly impressed with Databox’s professionalism and reliability. Their support team is consistently responsive, knowledgeable, and proactive in resolving any IT issues that arise. They take the time to understand our business needs and …
★★★★★
Databox have taken on the management of the IT systems for our Nursing Home. The handover was effected smoothly and the maintenance service offered is effected with ease. The upgrades to our network provides a more reliable management of our clinical systems ensuring less …
We assess your current environment at no cost, identifying risks, gaps and quick wins specific to your Brisbane business.
We design a managed IT plan around how your business actually operates — not a one-size-fits-all package.
From day one, your systems are monitored, maintained and supported. Most clients are fully operational within two to four weeks. You focus on your business, we handle the IT.
Managed IT services in Brisbane typically cost between $80 and $200 per user per month, depending on the number of devices, servers, cybersecurity requirements, and level of support included. For most small and medium businesses, the total monthly investment sits somewhere between $500 and $5,000 per month — with a flat fee and zero surprise invoices. For a detailed breakdown of what affects pricing, real-world examples for businesses like yours, and a guide to working out what your business actually needs, see our managed IT services cost guide. Or get a tailored quote based on your environment.
Yes. On-site IT support is available Australia-wide, including Brisbane, Melbourne, and nationwide for clients with offices across multiple states. Unlimited on-site visit plans are available as an add-on to any managed IT plan.
All support requests are triaged by severity as soon as they’re received — by phone, email, or our client portal. Critical failures affecting your whole business are targeted within 2 hours. Urgent issues with significant business impact are targeted within 4 hours. Standard requests are handled within the same business day. Response times apply during business hours, Monday to Friday, 8:30am to 4:30pm AEST. If your business needs coverage outside those hours, after-hours support is available as an add-on.
Yes. We have extensive experience supporting GP practices, medical clinics, aged care facilities, and allied health providers, including after-hours medical software support and compliance-focused IT management. Healthcare clients are also supported through our sister brand Databox Health.
Yes. Databox Solutions holds both ISO 9001 (Quality Management) and ISO 27001 (Information Security Management) certifications, independently accredited by JAS-ANZ. These are internationally recognised standards, not self-declared — they’re audited by an independent body every year.
Yes — particularly for businesses with 5 or more staff who rely on technology to operate. Managed IT replaces unpredictable break-fix costs with a flat monthly fee, reduces downtime through proactive monitoring, and gives small businesses access to enterprise-level security and expertise they couldn’t afford to hire in-house. 61% of Australian SMBs that suffer a cyberattack report it threatens their business viability.
Standard antivirus reacts to known threats using signature databases — it blocks what it recognises. Bitdefender MDR (Managed Detection and Response) goes further. It uses AI-driven analysis combined with a 24/7 human Security Operations Centre (SOC) to detect threats that don’t match known signatures — fileless malware, lateral movement, and advanced persistent threats that traditional tools miss entirely. When a threat is detected, real analysts investigate and respond, not just automated alerts. Databox Solutions is a Bitdefender Top Performing MSP Partner, one of a small number of Australian providers recognised at this level. Learn more about Bitdefender MDR.
No. Microsoft 365 includes basic recycle bin and version history features, but these are not a backup. Microsoft’s shared responsibility model means they protect the infrastructure — the responsibility for protecting your data sits with your business. Emails, OneDrive files, Teams conversations, and SharePoint content can all be permanently lost through accidental deletion, account compromise, or malicious action if there’s no independent backup in place. Databox Solutions includes Microsoft 365 Backup in all managed endpoint plans, with automated daily backups stored separately from Microsoft’s environment.
A proactive managed IT provider should be able to show you monthly reporting on system health, issues detected and resolved, security alerts and backup status. If your current provider can’t show you evidence of what they’re doing between support calls — or if you only hear from them when something breaks — that’s a sign you’re on a passive plan rather than a genuinely managed one. At Databox, we provide transparent reporting so you always know the state of your IT environment.
Your data, software licences, passwords, documentation and configurations should all belong to your business — not your IT provider. Before switching, ensure your current provider hands over full administrative access to all systems, accounts and documentation. At Databox, we manage a structured, low-disruption onboarding process and ensure your previous environment is fully documented before we take over.
The terms are often used interchangeably, but there’s a meaningful difference. Outsourced IT typically means hiring a contractor to handle IT tasks on demand — reactive, variable cost, no ongoing monitoring. Managed IT is a proactive model: your systems are continuously monitored, maintained and supported under a fixed monthly agreement. You get a team who knows your environment rather than a contractor who starts fresh each time.
Yes. We manage IT provider transitions regularly. Our onboarding process is structured to minimise disruption — we document your full environment, coordinate the handover with your previous provider, and ensure systems remain operational throughout. Most transitions are completed without any downtime to your business operations.
Your ability to recover from ransomware depends on whether your backups are current, tested, and stored separately from your main environment. Backups on the same network as your endpoints can be encrypted alongside everything else. Databox Solutions stores all backup data exclusively in Australian data centres, isolated from your production systems. Every backup job is monitored 24/7 and restores are tested regularly — not just assumed to work. If ransomware hits, we work to recover your data and get you operational as quickly as possible. For businesses that can’t afford downtime, 24/7 Priority Disaster Recovery is available as an add-on.
For most Brisbane businesses, day-to-day support is fully operational within two to four weeks of signing. Full environment documentation, security configuration, and stabilisation typically completes within 30 to 60 days — and up to 90 days for more complex environments. We manage the transition end to end: coordinating the handover with your previous provider, documenting your full IT environment before we take over, and deploying monitoring and security tools with minimal disruption. Most clients experience no downtime during the switchover.
Yes. Our ISO-certified processes and security stack support Essential Eight alignment, increasingly required for Australian businesses working with government or handling sensitive data.
Get a free, no-obligation IT health check and find out how Databox Solutions can protect your business, reduce downtime, and simplify your technology for one fixed monthly fee.