Brisbane · Melbourne · Australia-wide
Databox Solutions delivers business phone systems, managed IT services, cybersecurity and business internet to Australian businesses. Our Australian-based team takes care of everything, from design and installation to ongoing support.
What we do
Four core services, plus the equipment and extras that go with them. Take one, or combine them.
Cloud phone systems, Microsoft Teams Calling and on-premises PBX, with number porting, handsets and softphone apps.
Phone Systems
Proactive monitoring, patching, Microsoft 365, backup and a local IT support helpdesk for a predictable monthly fee.
Managed IT Services
Firewalls, endpoint protection, managed detection and response, MFA and ransomware protection.
Cybersecurity Services
Business NBN, fibre and enterprise Ethernet, with 4G failover so the office stays online.
Business InternetLicensing, email, SharePoint and Teams set up properly.
Microsoft 365 Business PremiumMobiles on the same account as your phones and internet.
Business Mobile PlansAbout us
Databox Solutions is the trading name of Data Box Pty Ltd, an Australian IT and telecommunications provider founded by Con Sotiris and Mark Prieditis. Our head office is in Loganholme, Brisbane, with a second office in Keilor Park, Melbourne.
How we work
Whether it is a new phone system, a move to managed IT or a whole-office upgrade, every project follows the same five steps.
We review your phones, internet, devices and security.
We recommend what fits and explain why.
Everything itemised, with clear terms and no hidden charges.
Porting, installation and testing, scheduled around you.
Ongoing help from the team that set it up.
Moving offices?
When you move, everything has to work on day one. We plan the move with you, relocate your servers and network, and reconfigure the phone system. We also arrange the new connection and handle your data securely, so your team picks up where it left off.
Why us
Our people, our systems and our support all sit here in Australia. When you call, you reach someone who knows your setup. No offshore call centre, no ticket bouncing.
One person owns your project from the first scoping call to go-live, so you always know who to ring and never have to re-explain your setup.
One provider, one bill and one support team for your phone system, internet and IT. When something goes wrong there is no finger-pointing between suppliers.
Where we work
Our head office in Loganholme looks after Brisbane, Logan and the Gold Coast, and our Keilor Park office covers Melbourne, from phone systems in Melbourne to on-site IT support. Everywhere else in Australia, our helpdesk supports you remotely, with on-site work handled through our Australia-wide supplier network.
Call 1300 603 404 · Monday to Friday, 8:30am–4:30pm AEST
Testimonials
★★★★★
“They fully rebuilt our server rack, which was 15 years worth of mess, and overhauled our mobile and landline systems as well as internet services. Every representative has been extremely knowledgeable and friendly.”
★★★★★
“Value Added Meats has been using Databox Solutions for our phone, internet and managed IT services for over 5 years. They have been able to tailor to our unique needs seamlessly.”
★★★★★
“We engaged Databox Solutions to deliver a video conferencing solution across multiple rooms, integrated seamlessly with Microsoft Teams. From start to finish, the experience has been excellent.”
★★★★★
“We were so impressed that we switched our home internet over too, and we’re planning to transfer our mobile phones soon. Their customer service is outstanding, always responsive and helpful.”
Trusted partners
We work with the vendors behind the gear and platforms we install, so problems get escalated to the people who can actually fix them.
Insights
Quick answers on managed IT services, business phone systems, internet and cybersecurity.
Databox Solutions is an Australian IT and telecommunications provider with offices in Brisbane and Melbourne, supporting businesses Australia-wide. Our core services are managed IT services, business phone systems (VoIP, cloud PBX and Microsoft Teams Calling), business internet, cybersecurity and video conferencing. We are ISO 9001 and ISO 27001 certified and a Microsoft Solutions Partner. Take one service or bundle them. Either way, support comes from our Australian team.
Our head office is at 6/3843-3845 Pacific Highway, Loganholme QLD 4129, and our Melbourne office is at 10 Richards Court, Keilor Park VIC 3042. We support businesses across Australia: most issues are resolved remotely, and on-site work is handled through our Australia-wide supplier network. Databox Solutions is the trading name of Data Box Pty Ltd, on 1300 603 404.
Break-fix IT support is reactive: you call when something breaks. Managed IT services are proactive: we monitor your systems continuously, apply updates, manage your security and resolve issues before they affect your team. You get a dedicated helpdesk, predictable monthly costs and a partner who knows your environment inside out.
Pricing depends on how many users you have, what is covered and the level of support you need. We charge a flat monthly fee per user, with clear terms and no hidden charges. For many small and medium businesses, managed IT services cost less than hiring a full-time IT person. Get in touch and we will put together an itemised, fixed quote based on your actual setup.
Yes, it is one of the most popular choices for our clients. Databox Solutions provides your business phone system, business internet and managed IT services on a single monthly bill, with a single point of contact for support. If you already have internet you are happy with, you can take just the phone system or just IT support.
Our IT support covers hardware and software issues, Microsoft 365, networking, VoIP phones, printers and more, handled by our helpdesk teams in Brisbane and Melbourne. Most issues are resolved remotely, and technicians attend on site when something needs hands-on attention. The helpdesk runs Monday to Friday, 8:30am to 4:30pm AEST, with optional 24/7 priority support.
Cybersecurity is built into every managed IT plan rather than bolted on. We implement firewalls, endpoint protection, multi-factor authentication, patch management and continuous threat monitoring, and we run regular vulnerability assessments and security reviews. Small businesses are a frequent target for attackers, so we make sure your protection is in place before there is an incident to deal with.
Yes, when it is set up correctly. We are ISO 27001 certified, which means our information security management meets an internationally recognised standard. We handle secure data migration, manage access controls and run regular off-site backups. A recovery plan gets your business back up quickly if something goes wrong. We also explain where your data lives and how it is protected, in plain English.
Yes. As a Microsoft Solutions Partner, Microsoft 365 support (setup, licensing, email, SharePoint, OneDrive and Teams) is a core part of what we do. We also set up Microsoft Teams Calling via Direct Routing, turning Teams into your full business phone system with external calling, call queues, auto-attendants and voicemail.
Start with a free assessment, with no obligation. We ask about your current setup, how many users you have, what problems you want solved and what you want to improve. From there we put together a fixed quote with everything itemised. Request your free assessment online or call 1300 603 404 to get started.
Get started
Tell us about your setup and we’ll recommend what fits. No pushy sales.
Prefer to talk? Call 1300 603 404.