Phone Systems, Managed IT & VoIP Provider for Australian Businesses

Databox Solutions is an Australian IT and telecommunications provider with offices in Brisbane and Melbourne, supporting businesses Australia-wide. Our core services include managed IT services, business phone systems (VoIP, cloud PBX, Microsoft Teams Calling), business internet, cybersecurity, and video conferencing. We are ISO 9001 and ISO 27001 certified and a Microsoft Solutions Partner. Whether you need one service or a fully bundled solution, we tailor everything to your business — with 100% Australian-based support.

Break-fix IT support is reactive — you call when something breaks. Managed IT services are proactive — we monitor your systems continuously, apply updates, manage your security, and resolve issues before they affect your team. You get a dedicated helpdesk, predictable monthly costs, and a partner who knows your environment inside out. For most businesses, it works out cheaper than hiring in-house IT staff and far less disruptive than waiting for things to go wrong.

Pricing depends on how many users you have, what is covered, and the level of support you need. We charge a flat monthly fee per user — no hidden charges, no surprise invoices. For most small to medium businesses, managed IT services replace the need for a full-time IT hire at a fraction of the cost. Get in touch and we will put together a clear, itemised quote based on your actual setup.

Yes — and this is one of the most popular choices for our clients. Databox Solutions provides your business phone system, business internet, and managed IT services on a single monthly bill, with a single point of contact for support. No juggling multiple providers, no finger-pointing when something goes wrong. Everything is set up to work together from day one.

Our IT support covers hardware and software issues, Microsoft 365, networking, VoIP phones, printers, and more — handled by our helpdesk teams in Brisbane and Melbourne. We aim to pick up the phone within seconds and resolve most issues remotely on the first call. For problems that need hands-on attention, we have technicians across Australia. Our standard helpdesk runs Monday to Friday, 8:30am to 4:30pm AEST, with optional 24/7 priority support available.

Cybersecurity is built into every managed IT plan — not bolted on as an afterthought. We implement firewalls, endpoint protection, multi-factor authentication, patch management, and continuous threat monitoring. We also conduct regular vulnerability assessments and security audits to stay ahead of evolving threats. With 43% of Australian cyber attacks targeting small businesses, having proactive protection in place is essential — we make sure yours is solid before there is an incident to deal with.

Yes — when it is set up correctly. We are ISO 27001 certified, which means our information security management practices meet rigorous international standards. As part of our cloud services, we configure secure data migration, manage ongoing access controls, and run regular backups to off-site locations. If disaster strikes, we have a recovery plan in place so your business is back up quickly. We also walk you through where your data lives and how it is protected, in plain English.

Yes. Databox Solutions is a Microsoft Solutions Partner, so Microsoft 365 support — including setup, licensing, email, SharePoint, OneDrive, and Teams — is a core part of what we do. We also set up Microsoft Teams Calling via Direct Routing, turning Teams into your full business phone system with external calling, call queues, auto-attendants, and voicemail. If your team already lives in Microsoft 365, this is often the most seamless option available.

Yes. We have offices in Brisbane and Melbourne and support businesses Australia-wide. Remote helpdesk support covers most issues instantly; for on-site work, we dispatch local technicians wherever your team is based. Our cloud phone and managed IT solutions are designed to work for single-site, multi-site, and fully remote teams alike.

Start with a free consultation — no obligation, no sales pressure. We will ask about your current setup, how many users you have, what problems you are trying to solve, and what you want to improve. From there, we put together a clear quote with everything itemised. Most onboardings are straightforward and cause minimal disruption to your team. Contact us online or call 1300 603 404 to get the conversation started.