To handle high call volumes, set your phone system up so calls wait in a queue instead of ringing out, overflow to other staff when the queue gets long, and give callers the option of a callback instead of holding. Then use live wallboards and call reports to staff your busy times. A call centre […]
Meet the Yealink T85W: The Next Leap Beyond the T54W When it comes to business communications, having a phone that blends sleek design with cutting edge features isn’t just a nice to have it’s essential. Enter the Yealink T85W, the newest addition to the T8 series, which has just dropped as the worthy successor to […]
How to choose a business phone system in 2026, exploring key types, essential features, and important questions for Australian businesses.
Recap AI transcribes your calls and sends a summary to your email or browser. Plus where AI helps in phone systems and where people still matter.
Beyond the Basics: Hosted Phone System Use Cases for Australian Businesses Hosted phone systems have come a long way since the days of being a simple alternative to the old PBX. For many Aussie businesses—from a buzzing café in Melbourne to a corporate office in Perth—the basic “call-and-answer” function has already been mastered. But here’s […]
Phone with VoIP might seem complicated, but it’s actually easy to understand once you know the basics. Here’s a simple, friendly explanation to help you make the right choice for your business.If you’re wondering whether your normal desk phone can work with VoIP, you’re definitely not alone — a lot of Aussie businesses ask the […]
Upgrading phone system? When adding features to an old PBX makes sense, when to replace it, and five things to check in a new system.
Teams Calling with VoIP: Why Adding VoIP Express Makes All the Difference If you’ve been paying any attention to how Aussies are communicating on the job lately, no doubt you’ve heard about Teams Calling. Microsoft Teams has really changed the game from just a chat and meeting tool to a full-blown phone system. But – […]
1300 vs 1800 numbers: who pays for the call, why national numbers still help Australian businesses, and what they cost to run.
Why You Should Use a Cloud/Hosted Phone System That Integrates With Your Customer Relationship Management (CRM) If you use a CRM, adding your phone system to it can save you time. A cloud phone system that connects with your CRM puts your customer info right where you need it. Here’s how Cloud Phone System CRM […]
Softphone Not Ringing? How to Fix Sleeping Tabs and Other Common Issues Softphone not ringing? If you’re using softphone in your web browser and you’re missing incoming calls or your softphone is not ringing at all, the cause may be simpler than you think: Your browser may be putting the softphone tab to sleep. What’s […]
The easiest way to fax from email for Australian businesses Looking to send a fax without a machine? Databox E-Fax makes it simple. Whether you’re working remotely or in the office, our cloud-based fax solution lets you send faxes straight from your email — fast, secure, and paperless. Step-by-Step: Send a fax from email Open […]
