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If your phone number has been marked as spam or shows the incorrect caller ID, you’re not alone. Many Android devices rely on third-party caller ID services to manage contact information, which can sometimes result in issues like incorrect business names or spam labels. Fortunately, you can take steps to update or remove your caller ID information to resolve these issues.

Why Does Incorrect Caller ID Occur?

Many smartphones, especially Android devices, use third-party services such as Truecaller and Hiya to manage caller ID information. While these services help filter spam calls, they may sometimes mislabel legitimate business numbers or display incorrect company names.

Steps to Remove or Update Your Incorrect Caller ID

If you need to remove or update your caller ID information, here’s how to do it with popular services:

Please note: Databox Solutions does not directly manage or control third-party caller ID services such as Truecaller or Hiya. The information below is provided to help you update or remove your caller ID through those platforms. If you’re one of our Managed IT or Phone System customers, our support team can guide you through the process and assist in ensuring your business number displays correctly.

Truecaller

  • Remove Your Incorrect Caller ID (Free):
    1. Visit Truecaller Unlisting.
    2. Follow the instructions to submit your request to remove your caller ID.
  • Update Your Caller ID (May Incur a Cost):
    1. Use the same Truecaller Unlisting link.
    2. Follow the instructions to submit a request for updating your caller ID information.

Hiya

  • Remove or Update Your Caller ID:
    1. Visit Hiya Support.
    2. Complete the provided form to submit a request for removal or update.

What to Expect

  • Confirmation: You will typically receive an email confirmation after submitting your request.
  • Processing Time: Processing may take up to a week.
  • Verification: You may be required to send a verification email from your company to confirm ownership of the business number.

If you have additional questions or need assistance, please don’t hesitate to reach out to our support team. We’re here to help make your experience with VoIP services as smooth and secure as possible.

For Ongoing Issues: Get Expert Help

Fixing spam tags and caller ID issues can be frustrating, especially if you’re managing multiple numbers or a call centre. The team at Databox can assist with configuration, updates and proactive monitoring to protect your brand’s reputation.

At Databox Solutions, we assist our Managed IT and Phone System customers with caller ID configuration, updates and proactive monitoring to protect their brand reputation.

However, if your phone service is managed by another provider, you’ll need to contact them directly or follow the steps above with Truecaller or Hiya.

Already a Databox customer or thinking about becoming one? Get in touch with our team for fully managed IT Support that avoids these issues, contact us today for support.