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what is a VoIP Phone System

What Is a VoIP Phone System? A Simple Guide for Australian Businesses

As more Australian businesses move away from traditional landlines, VoIP phone systems have become the go-to solution for cost-effective, flexible communication. But what exactly is VoIP, and how does it benefit your business?

This guide will walk you through the basics, real-world use cases, and how VoIP fits businesses of all sizes in Australia.

What Is a VoIP Phone System?

VoIP (Voice over Internet Protocol) is a modern phone system that lets you make and receive calls using the internet instead of old-school copper phone lines. With VoIP, your voice is converted into digital signals and transmitted over your broadband connection.

That means you can talk to customers, teams, and suppliers using a phone handset, desktop computer, laptop, or mobile device – as long as you’re connected to the internet.

Why More Australian Businesses Are Switching to VoIP

  • Lower call costs (especially for long-distance and national calls)
  • No physical phone lines required
  • Works from anywhere – ideal for remote and hybrid teams
  • Easier to scale as your team grows
  • Great range of features included

What Can a Business VoIP System Do?

VoIP isn’t just about making calls. A quality business VoIP system includes powerful VoIP features that improve customer experience and team productivity:

  • Voicemail to email
  • Call forwarding and transfer
  • Auto-attendant (“Press 1 for Sales, 2 for Support”)
  • Call queues and hunt groups
  • Mobile and desktop apps
  • Call recording and analytics
  • Integration with CRM and Microsoft Teams (optional add-ons)

You can also bring your own devices (BYOD) or rent/buy VoIP handsets from us.

Is VoIP Right for My Business?

Solo Operators & Retailers:
Use a softphone app on your mobile or laptop. Get a professional business 1300 number and VoIP features like voicemail-to-email and call routing.

Growing Offices:
Manage calls across multiple staff with direct lines, auto attendants, and flexible extensions. Perfect for hybrid and in-office teams.

Multi-Site Businesses:
Connect all your locations under one phone system. Route calls across states, manage users remotely, and keep costs predictable.

How Much Does VoIP Cost in Australia?

Most business VoIP systems cost between $25 and $45 per user, per month, depending on the features you choose. Many providers offer unlimited local and national calls in the monthly price, so you can budget with confidence.

Example pricing:

  • Solo users: around $29/month
  • Small offices (5–10 users): ~$30/user/month with volume discounts
  • Multi-site teams: $20–$30/user/month with custom bundles

Optional add-ons include 1300 numbers, international call packs, and advanced call features.

How Quickly Can I Get Started?

As a reliable VoIP provider, setup can be done within a few business days. You can:

  • Keep your existing phone numbers
  • Use your current devices
  • Install desktop/mobile apps
  • Add handsets if needed

No tech skills needed – just a stable internet connection and local support to guide you.

Why Local Support Matters

Many VoIP providers rely on overseas call centres. At Databox Solutions, we do things differently:

  • 100% Australian-owned and operated
  • Local team who understands the NBN, number porting and Aussie business needs
  • Friendly support in your time zone – no frustrating wait times

We offer packages tailored to solo operators, growing offices, and multi-location businesses, all with real local support.

Final Thoughts: Is It Time to Upgrade?

If your phone system is outdated, expensive, or hard to manage, VoIP is your opportunity to simplify communications and cut costs without compromising quality.

Whether you’re running a home-based business or scaling across Australia, VoIP gives you the flexibility, features and support to grow with confidence.

For Australian businesses wanting flexibility, transparent pricing, and top-tier support, Databox Solutions is a standout choice. Visit our VoIP phone system page to learn more or request a free demo.