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What is a VoIP Phone system?

What exactly is VoIP? A VoIP phone system is a cloud-based system that allows you to make and receive phone calls using the internet instead of traditional phone lines. You most likely have already used this VoIP technology before, without knowing it through apps like Skype or Microsoft Teams.


Technology is evolving, and VoIP phone systems are the future. There is now no need for multiple copper phone lines because this phone system only needs a single business-grade NBN internet connection to make and receive calls. Making and receiving calls using the internet means you can take calls from anywhere. With VoIP, you do not need to be in an office, or sitting by your desk phone to take phone calls. You can take your calls using your own personal devices. Now you will not have to worry about working from home or when you’re travelling. All you need is a stable internet connection to take those important calls.

Why use a Cloud phone system or VoIP?

∗ Cheaper than a traditional phone systemWhat is a VoIP Phone system? - three phone

∗ Quick and easy installation

∗ High call quality

∗ Improved workplace mobility

∗ Easily scalable – add or remove lines as needed

∗ Less hardware to buy and maintain – more cost savings for your business

∗ Collect data about your calls, optimise customer experience

∗ Additional security measures like data encryption and network security

∗ Databox hosts your system, giving you expert local support.

Can you keep your existing phone number on VoIP?

Yes, when switching from a traditional landline phone to a VoIP phone system, you can ask for number porting, which lets you keep your existing business phone number.


With a VoIP phone system, you can still access features such as caller ID, call waiting, call transferring, and voicemail. Now you are able to access additional features such as call queueing, call recording, call whispering, and call routing. You can even set up conference calls with ease using the VoIP phone system. Most importantly, using this cloud-based system will make communication with customers and colleagues more efficient and flexible. 

For more information, please call us directly at 1300 603 404 or inquire online

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