Voip Express

Simplify Your Communication with VoIP Express

In today’s fast-paced business world, missed calls, juggling multiple conversations, and managing a remote workforce can leave your team feeling overwhelmed. VoIP Express is designed to help you streamline communication, reduce stress, and keep your business running smoothly.

Call Recording

Call Recording

Securely store and replay important conversations. Never miss a detail.
Global Phone Book

Global Phone Book

Find contacts instantly within your organisation. Quick, easy, efficient.
Voicemail

Voicemail

Voicemails sent straight to your inbox. Never miss an important message again.
Real-Time Call Analytics

Real-Time Call Analytics

Instant insights into call performance. Optimise customer interactions in real time.
Call Transfer

Call Transfer

Seamlessly transfer calls to the right person. Smooth handoffs, every time.
Simultaneous Ring

Simultaneous Ring

Ensure calls are answered quickly across multiple devices. No missed opportunities.

Ready to Solve Your Communication Challenges?

Our experts are ready to tailor the perfect VoIP solution for your business.

Voip Express Features That Solve Real Business Challenges

Call Recording Storage

Keep your call recordings securely stored in your personalized cloud storage. Customize which calls are saved to streamline data management and ensure compliance with industry standards.

CRM Integrations

Seamlessly connect Webphone to popular CRMs like HubSpot, Zendesk, and Zoho. Enhance customer interactions by accessing CRM information directly from your telephony system.

Webphone

Utilize an advanced web application for making and receiving calls, enriched with features such as call forwarding, call recording, and more. Compatible with multiple devices for versatile communication.

Real-Time Call Monitoring

Monitor live calls to ensure quality and provide instant feedback. Listen in and discreetly communicate with your agents during calls to enhance training and customer service.

Call Queue Wallboard

Monitor the status of your call queues in real time with a call queue wallboard. View metrics such as wait times and queue lengths to manage call flow efficiently.

Queue Callback

Allow callers to request a callback rather than wait in a queue. Automatically place callers back in line and return their call when an agent becomes available.

Microsoft 365 – Teams Integration

Empower your Microsoft Teams users to make and receive calls through Direct Routing. Integrate seamlessly with Microsoft 365 for a unified communication experience.

Global Phone Book

Manage centralized phone book directories for your organization. Create global or personal phone books to ensure easy access to contact information.

Phone Auto Provisioning

Simplify the setup of Yealink IP handsets with auto provisioning. Select your phone model in the cloud PBX graphical web interface for a quick and efficient configuration process.

Call Pickup Groups

Configure groups of devices that can pick up inbound calls from any member within the group. Improve call handling and ensure calls are answered promptly.

Call Parking

Park calls in designated parking lots and retrieve them using a predefined button on your phone. Enhance call management by allowing users to place and retrieve parked calls easily.

Secure Voice

Add an extra layer of security to your VoIP calls with Secure Real-Time Transport Protocol (SRTP). Encrypt your voice communications to protect against eavesdropping.

Custom Dial Plans

Create and assign custom dial plans to users, restricting international dialing and managing call permissions. Ensure compliance with company policies and control call costs.

Reporting

Extract detailed calling metrics for your team and company. Analyze data on missed calls, call duration, and more to improve performance and customer service.

Inbound Number

Instantly order and activate phone numbers from almost anywhere in the world. Port existing numbers to our system for a seamless transition.

Simultaneous Ring

Enable simultaneous ringing to multiple endpoints, including SIP devices, Microsoft Teams, and external numbers. Ensure calls are answered quickly by multiple users.

Voicemail

Configure company or personal voicemail to be sent to email or played back on your device. Never miss an important message with flexible voicemail options.

Time Conditions

Route calls based on time, day, month, or year. Create complex call routing patterns to ensure calls are directed appropriately during business hours and holidays.

Ring Group

Assign a set of users or devices to ring simultaneously for inbound calls. Improve call handling by ensuring multiple users can answer incoming calls.

Call Recording

Automatically send call recordings to designated email addresses after each call. Maintain records of inbound and outbound calls for compliance and training.

Announcement

Use pre-recorded announcements anywhere in the call flow. Play the recording to provide information or instructions to callers at any point during the call.

Voice Menu

Set up an automated attendant to prompt callers with interactive options. Direct calls to the appropriate department or user based on caller input.

Queue

Place calls in a queue when unable to answer immediately. Manage call flow by keeping callers informed of their wait time and position in the queue.

Conference

Create virtual conference rooms for unlimited participants. Collaborate via audio or video conferencing with colleagues, clients, and partners.

Caller ID Prefix

Prepend custom text to inbound caller IDs. Identify the source or purpose of the call quickly and easily with this feature.

Caller ID Routing

Route inbound calls to specific destinations based on their caller ID. Customize call handling by directing calls from known numbers to designated users or departments.

Internal Number

Assign short internal numbers for quick internal calls and transfers. Simplify communication within your organization with easy-to-dial internal numbers.

PIN Code

Add PIN codes to your inbound call flow for security. Use PIN codes for applications such as conference calls and restricted access lines.

Blocklist

Automatically terminate inbound calls from problem callers by adding them to a blocklist. Maintain control over who can reach your organization.

Fax to Email

Receive inbound fax calls and convert them to PDF files sent to your email address. Streamline fax handling by eliminating the need for physical fax machines.

Email Notification

Send email notifications when specific features are utilized within the call flow. Keep informed about call activities and feature usage.

Call Diversion

Divert calls to external numbers such as mobile phones. Ensure calls are always answered, even when users are away from their desks.

SIP Trunk

Integrate with third-party platforms and connect to onsite PBXs for making and receiving calls. Enhance your communication infrastructure with SIP trunking.

Call Flow Control

Configure manual overrides using feature codes dialed from any handset. Change call routing and other settings quickly based on current needs.

Custom Caller ID

Assign custom caller IDs to users within the system. Personalize the caller ID displayed for outbound calls to match your organization’s needs.

Set Caller ID

Replace the original caller ID on inbound calls with a caller ID of your choice. Use this feature during call forwarding or routing for clear identification.

Music on Hold

Play music for inbound calls placed on hold or in queues. Provide a pleasant experience for callers waiting to be connected.

Presence

Configure busy lamp fields to show the status of users (e.g., on a call, available, or busy). Improve call handling by knowing user availability at a glance.

Call Transfer

Transfer calls using internal extensions or external numbers. Ensure calls reach the right person efficiently, whether within the office or remotely.

Databox Solutions

Ready to Solve Your Communication Challenges?

VoIP Express is built to help you manage your business communication effectively, whether you’re facing call overload, managing remote teams, or improving customer interactions. Let us show you how these features can reduce your stress and enhance productivity.

Contact us today to learn more about how VoIP Express can be tailored to your needs.

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