Call Recording Storage
Keep your call recordings securely stored in your personalized cloud storage. Customize which calls are saved to streamline data management and ensure compliance with industry standards.
In today’s fast-paced business world, missed calls, juggling multiple conversations, and managing a remote workforce can leave your team feeling overwhelmed. VoIP Express is designed to help you streamline communication, reduce stress, and keep your business running smoothly.
Our experts are ready to tailor the perfect VoIP solution for your business.
Keep your call recordings securely stored in your personalized cloud storage. Customize which calls are saved to streamline data management and ensure compliance with industry standards.
Seamlessly connect Webphone to popular CRMs like HubSpot, Zendesk, and Zoho. Enhance customer interactions by accessing CRM information directly from your telephony system.
Utilize an advanced web application for making and receiving calls, enriched with features such as call forwarding, call recording, and more. Compatible with multiple devices for versatile communication.
Monitor live calls to ensure quality and provide instant feedback. Listen in and discreetly communicate with your agents during calls to enhance training and customer service.
Monitor the status of your call queues in real time with a call queue wallboard. View metrics such as wait times and queue lengths to manage call flow efficiently.
Allow callers to request a callback rather than wait in a queue. Automatically place callers back in line and return their call when an agent becomes available.
Empower your Microsoft Teams users to make and receive calls through Direct Routing. Integrate seamlessly with Microsoft 365 for a unified communication experience.
Manage centralized phone book directories for your organization. Create global or personal phone books to ensure easy access to contact information.
Simplify the setup of Yealink IP handsets with auto provisioning. Select your phone model in the cloud PBX graphical web interface for a quick and efficient configuration process.
Configure groups of devices that can pick up inbound calls from any member within the group. Improve call handling and ensure calls are answered promptly.
Park calls in designated parking lots and retrieve them using a predefined button on your phone. Enhance call management by allowing users to place and retrieve parked calls easily.
Add an extra layer of security to your VoIP calls with Secure Real-Time Transport Protocol (SRTP). Encrypt your voice communications to protect against eavesdropping.
Create and assign custom dial plans to users, restricting international dialing and managing call permissions. Ensure compliance with company policies and control call costs.
Extract detailed calling metrics for your team and company. Analyze data on missed calls, call duration, and more to improve performance and customer service.
Instantly order and activate phone numbers from almost anywhere in the world. Port existing numbers to our system for a seamless transition.
Enable simultaneous ringing to multiple endpoints, including SIP devices, Microsoft Teams, and external numbers. Ensure calls are answered quickly by multiple users.
Configure company or personal voicemail to be sent to email or played back on your device. Never miss an important message with flexible voicemail options.
Route calls based on time, day, month, or year. Create complex call routing patterns to ensure calls are directed appropriately during business hours and holidays.
Assign a set of users or devices to ring simultaneously for inbound calls. Improve call handling by ensuring multiple users can answer incoming calls.
Automatically send call recordings to designated email addresses after each call. Maintain records of inbound and outbound calls for compliance and training.
Use pre-recorded announcements anywhere in the call flow. Play the recording to provide information or instructions to callers at any point during the call.
Set up an automated attendant to prompt callers with interactive options. Direct calls to the appropriate department or user based on caller input.
Place calls in a queue when unable to answer immediately. Manage call flow by keeping callers informed of their wait time and position in the queue.
Create virtual conference rooms for unlimited participants. Collaborate via audio or video conferencing with colleagues, clients, and partners.
Prepend custom text to inbound caller IDs. Identify the source or purpose of the call quickly and easily with this feature.
Route inbound calls to specific destinations based on their caller ID. Customize call handling by directing calls from known numbers to designated users or departments.
Assign short internal numbers for quick internal calls and transfers. Simplify communication within your organization with easy-to-dial internal numbers.
Add PIN codes to your inbound call flow for security. Use PIN codes for applications such as conference calls and restricted access lines.
Automatically terminate inbound calls from problem callers by adding them to a blocklist. Maintain control over who can reach your organization.
Receive inbound fax calls and convert them to PDF files sent to your email address. Streamline fax handling by eliminating the need for physical fax machines.
Send email notifications when specific features are utilized within the call flow. Keep informed about call activities and feature usage.
Divert calls to external numbers such as mobile phones. Ensure calls are always answered, even when users are away from their desks.
Integrate with third-party platforms and connect to onsite PBXs for making and receiving calls. Enhance your communication infrastructure with SIP trunking.
Configure manual overrides using feature codes dialed from any handset. Change call routing and other settings quickly based on current needs.
Assign custom caller IDs to users within the system. Personalize the caller ID displayed for outbound calls to match your organization’s needs.
Replace the original caller ID on inbound calls with a caller ID of your choice. Use this feature during call forwarding or routing for clear identification.
Play music for inbound calls placed on hold or in queues. Provide a pleasant experience for callers waiting to be connected.
Configure busy lamp fields to show the status of users (e.g., on a call, available, or busy). Improve call handling by knowing user availability at a glance.
Transfer calls using internal extensions or external numbers. Ensure calls reach the right person efficiently, whether within the office or remotely.
VoIP Express is built to help you manage your business communication effectively, whether you’re facing call overload, managing remote teams, or improving customer interactions. Let us show you how these features can reduce your stress and enhance productivity.
Contact us today to learn more about how VoIP Express can be tailored to your needs.