Affordable, reliable VoIP and cloud phone systems for small businesses so your team answers every call professionally and never misses a lead.
Databox Solutions designs, installs and supports small business phone systems for offices, remote teams and multi-site businesses across Australia, part of our full range of business phone systems for teams of every size.
Free and no obligation. A local specialist replies within one business hour.
Build your quote
Answer three quick questions and we’ll show you the setup we’d recommend for a team your size. It takes about 30 seconds and you only pay for what you pick, never a fixed package.
Count everyone who makes or answers calls, including part-timers and anyone working from home.
Not sure? Most small teams pick a mix, and you can change it before anything is ordered.
How many of them want a desk handset?
Your phone system works fine on the internet you already have, so only bundle if you want one supplier.
We’d recommend
A hosted VoIP system with a professional answering menu, so a small team never misses a lead.
Every setup includes an auto-attendant, voicemail-to-email, mobile and desktop apps, and porting the numbers you already have.
Free and no obligation.
Prefer to talk? Call 1300 603 404Your details go straight to a local specialist, never to a call centre.
Your setup is attached to this enquiry, so there’s no need to type it out again.
Already paying for a phone system? Let us know and we’ll include a free cost analysis showing exactly what you’d save.
Delivery options
Most small businesses are best off in the cloud, and that is what the builder above quotes. If you would rather use Microsoft Teams or keep the system on-site, we do both.
Hosted VoIP, nothing to maintain on site. Recommended for most small teams, and what your quote above is based on.
Cloud phone systemsAlready on Microsoft 365? Take and make calls on your business number inside Teams, with no second app to learn. Worth pricing at any team size.
Teams CallingNeed the phone system in your own comms room, or have site requirements that rule out hosted? We install and support on-premises IP PBX too.
On-premises PBXFeatures
Everything a growing small business needs to sound professional and never miss a call, configured around the way your team actually works.
Greets every caller with a professional menu ("Press 1 for sales, 2 for support") and routes them straight to the right person, no receptionist required.
Missed messages land in your inbox as an audio file with transcription, so you can catch up and call back from anywhere.
Automatically sends calls to a mobile or another team member when a line is busy, unattended or after hours, so nothing rings out.
Make and receive calls on your business number from a mobile app, so staff working from home or on the road never miss a lead.
Turns any computer into a business phone, dial straight from the keyboard and see caller ID without a physical handset.
Update greetings, business hours and where calls ring from a simple web portal or app. No technician callout and no waiting, and we are here if you would rather we did it.
Records calls so you can check exactly what was agreed and get new starters up to speed, then turns them into AI call summaries and searchable transcripts, so nothing gets lost.
Runs a different call flow when you're open versus closed, so callers reach a real person by day and a clear message after hours.
Ring your whole team at once so the first person free picks up. If you do get busy, callers wait in an orderly queue with hold music instead of hitting a busy signal.
Syncs calls with your CRM for automatic logging and click-to-dial, or brings calling straight into Microsoft Teams alongside chat and meetings.
Run a national 1300 number, the cost of a local call from a landline with mobile rates set by the caller's carrier, or a 1800 number that is free to call. Route either to any device or location you choose.
Add a new starter or drop a line in minutes as your headcount changes, with no hardware reorders or reinstalls.
Automated phone answering
Our auto-attendant answers every call with a professional greeting and menu ("Press 1 for sales, 2 for accounts…"), then routes callers to the right person, even when your small team is flat out.
After hours, calls can flow to voicemail-to-email or divert to a mobile, so an enquiry is never lost. It's the automated phone system small businesses use to punch above their weight.
Automated call handling includes
Keep your number
Upgrading your phone system doesn't mean giving up the number your customers already dial.
Databox arranges porting of eligible local, mobile, 1300 and 1800 numbers, and we plan the porting, configuration and changeover together to keep disruption to a minimum.
Numbers we can port
Real results
Trusted by 1,000+ Australian small businesses and rated 4.8 on Google.
A small Brisbane practice outgrew its single-handset setup. We moved both locations onto a fully hosted phone system with NBN upgrades for call quality. The result: streamlined client bookings, seamless transfers between sites, and the confidence to open a second location.
We moved a growing retail business onto VoIP Express with high-speed business internet. The result: unified calls across every location, lower communication costs, and a system that keeps scaling as they open new sites.
Affordable VoIP and cloud plans that give a small team the same professional features the big end of town enjoys without the big-business price tag.
Run your phone system, business internet and IT through one local partner, fewer suppliers to chase and one bill, with clear accountability when you need support.
Work with experienced support teams based in Brisbane and Melbourne, helping small businesses right across Australia.
We handle number porting, configuration, installation and training, and plan the changeover to keep your business answering calls throughout.
Built-in 4G or 5G failover keeps your phones and internet working if the fixed line drops so customers still get through.
ISO 27001 (security) and ISO 9001 (quality) certified, the processes behind your phone system are independently audited.
Australia-wide
We set up and support small business phone systems in Brisbane, Melbourne, Sydney and Australia-wide, remotely and on-site where needed. Wherever your team works, your phones work with them.
How it works
No pressure and no hard sell, just a clear plan and a system that fits your team.
Share your team size, sites and numbers. Takes a couple of minutes. Already have a phone bill? Send it and we'll show you exactly what you'd save.
We recommend the right VoIP or cloud setup for how you work, with a free cost analysis if you sent a bill.
We port your numbers, configure call flows and features, install and test, with minimal downtime.
We show your team how to use it and back you with ongoing support from Brisbane and Melbourne.
For most small businesses, a cloud-hosted VoIP phone system is the best fit: it's affordable, easy to manage and works in the office, at home and on mobile. Businesses already in Microsoft 365 may prefer Microsoft Teams Calling, while some want an on-premises IP phone system (IP PBX) for onsite control. We assess your team, sites and numbers before recommending the right small business phone system.
It depends on your team size, how many desk handsets you need, and whether you add business internet, so we build every quote around your team rather than a fixed package. Systems start from a single user and scale up as you grow, and you can take the phone system on its own or bundle it with business internet and 4G or 5G failover on one bill. Send us your current phone bill for a free, no-obligation cost analysis and your exact numbers. Most small businesses cut their call costs, often by up to 70%.
Absolutely. You don't need to change internet providers to use our phone system. Take the phone system on its own and keep your current connection. If you'd prefer one supplier and one bill, with business internet and 4G or 5G failover so your calls stay up if the line drops, we can bundle internet in too. Your choice, and either way your quote is tailored to your team.
VoIP is the technology that carries calls over the internet. A cloud phone system is VoIP delivered from an off-site platform with nothing to maintain in your office. A PBX (or IP PBX) keeps the main phone system at your premises. Most small businesses choose cloud-hosted VoIP for the lowest maintenance and easiest scaling, but we'll recommend whichever suits you best.
Yes. In most cases we can port eligible local, mobile, 1300 and 1800 numbers to your new system, so your customers keep dialling the number they already know. Porting timeframes depend on the number type and current carrier.
Yes. Staff can make and receive calls on their business number using a desk phone, a desktop softphone or a mobile app, in the office, at home or on the road, so remote and hybrid teams stay connected on one system.
Yes. An auto-attendant answers calls with a professional menu and routes callers to the right person, with business-hours and after-hours rules, call queues and voicemail-to-email, so a small team never misses a lead.
Our packages include 4G or 5G failover, so your internet and phones keep working if the fixed line drops. Calls can also divert automatically to a mobile or to voicemail-to-email, keeping you reachable during an outage.
Yes. Australian law generally requires that everyone on the call knows it is being recorded, so recording is off until you ask for it. When we switch it on we set up an automated notice on your greeting or auto-attendant, so every caller is told before the conversation starts and you stay on the right side of the rules. We will walk you through what applies to your business during setup.
Yes. Our support teams are based in Brisbane and Melbourne, and we set up and support small business phone systems for customers in Sydney and right across Australia, remotely and on-site where needed.
Already paying for a phone system? Send your latest bill and we'll show you exactly what you'd save. Just starting out, or running off mobiles? Tell us your team size and we'll build your quote from scratch. Either way it's free, with no obligation.
Trusted by 1,000+ Australian small businesses · Rated 4.8 on Google · ISO 27001 & ISO 9001 certified
