Healthcare phone systems · Australia-wide
Healthcare communication cannot afford gaps. Whether you run a busy GP clinic, a specialist practice or a multi-site healthcare network, your phone system needs to be reliable, secure and built around patient privacy.
Databox Solutions designs and manages phone systems for healthcare providers across Australia, from our offices in Brisbane and Melbourne.
Tell us how many handsets your practice needs and how you take calls today. We’ll recommend a setup and quote the costs.
Free, no obligation (privacy policy). Prefer to talk? Call 1300 603 404.
Built for healthcare
Patient calls are not ordinary business calls. Appointment bookings, pathology results, prescription requests and clinical discussions all carry privacy obligations that standard phone systems were never designed around.
At Databox, we design, supply and manage phone systems for healthcare providers across Australia, from solo GP clinics to specialist practices and multi-site healthcare networks. Our systems are built on cloud PBX and VoIP technology, managed by an ISO 27001 certified provider, and supported by our team in Brisbane and Melbourne.
Who we support
Dual-certified
Very few Brisbane IT and communications providers hold both ISO 9001 (quality management) and ISO 27001 (information security) certifications. Both are independently audited, not self-declared, and give your practice the documentation it needs for privacy assessments.
View our certificationsKey features
The core capabilities healthcare providers rely on, set up and supported by our local Australian team.
Patient calls contain some of the most sensitive information your practice handles. Our cloud phone systems are run under our ISO 27001 certified information security system, which is independently audited, and your voice data, voicemail recordings and call logs are stored in Australian data centres.
Support patients wherever they are. Our VoIP and cloud PBX systems let your clinical team take calls from any device, desk phone, desktop or mobile, without sacrificing call quality or professionalism.
Every practice runs on a different mix of clinical and admin software. Rather than promise off-the-shelf compatibility, we have an honest conversation about what’s realistic for your setup and how to make it work.
More features
Route calls by department, reception, billing or clinical, so patients reach the right person first time.
Messages arrive in staff inboxes as audio and a transcript, so staff can catch up between appointments.
Secure call recording for quality assurance and compliance, stored in Australian data centres.
Communicate practice hours, service updates and general health information while callers wait.
One unified phone system across every clinic location, with shared extensions and central management.
Time-based routing to after-hours messaging, on-call mobiles or answering services, configured to your practice.
Trusted across healthcare
From solo practitioners to multi-site networks, we design phone systems around the realities of clinical work, for practices across Australia.
High-volume reception, appointment management, and secure voicemail for pathology and specialist follow-up, handled cleanly.
Direct dial numbers for specialists, secure referral-line routing, and call recording for clinical handover notes.
SMS appointment reminders, softphones for rooms on rotation, and platform-friendly deployments alongside common practice management software.
One unified cloud PBX across every clinic with shared extensions, central call management and one support relationship.
Why us
Dual accreditation that very few Brisbane IT and communications providers can offer. Independently audited, not self-declared. For a practice handling sensitive patient data, that matters more than a low monthly rate.
Offices in Brisbane and Melbourne, remote support Australia-wide, and on-site work arranged through our nationwide technician network. Our support team is in Australia, so when something goes wrong at your practice you speak to someone who knows your setup.
All voice data, voicemails, recordings and call logs are stored in Australian data centres. Designed with the Privacy Act 1988 (as amended in 2024) and state health privacy legislation in mind.
Auto-attendant routing by department, platform-friendly deployments, after-hours management and multi-site connectivity, configured around how your clinic actually runs.
Bundle your phone system with business internet and managed IT on a single monthly invoice. Less admin for practice managers, one support team for everything.
Keep the numbers your patients already know. We manage the port and plan the cutover to keep disruption to incoming calls low. Porting times are set by the carriers.
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Explore disaster recoveryOur systems are managed to ISO 27001 standards and all data is stored in Australian data centres. We recommend speaking with your privacy officer about your specific compliance obligations under the Privacy Act 1988 (as amended in 2024) and any applicable state health privacy legislation. We are happy to provide documentation of our security practices to support your review.
Yes. Our cloud PBX solutions connect multiple sites under a single system with shared extensions, central call management, and one support relationship. Staff can transfer calls between locations.
Yes. We handle number porting as part of setup. Porting times are set by the carriers, and we plan the cutover to keep disruption to incoming calls low.
Yes. We configure time-based call routing so calls outside business hours go to an after-hours message, an on-call mobile, or an answering service, whichever suits your practice.
Yes. We support healthcare practices Australia-wide from our Brisbane and Melbourne offices. Cloud phone systems are set up and supported remotely, and on-site work in other areas can be arranged through our nationwide technician network, whether you have one clinic or sites in several states.
Every healthcare practice runs on a different software stack. Rather than promising off-the-shelf integration with every platform, we’ll have an honest conversation about your current setup and scope what’s practical, how the phone system sits alongside your existing software, how handsets are deployed, and where your IT support fits in. Tell us what you use and we’ll set realistic expectations as part of your free quote.
We aim to have most single-site practices live within 2 to 3 weeks, including number porting, handset configuration and staff training, though porting times are set by the carriers. Multi-site rollouts are staged one location at a time to keep disruption low.
Get a free, no-obligation quote for a secure phone system for your practice, wherever you are in Australia, backed by ISO 27001 certification and our local support team.
Call us on 1300 603 404 or fill in the form and our team will be in touch.
