Healthcare communication cannot afford gaps. Whether you are running a busy GP clinic, a specialist practice, or a multi-site healthcare network, your phone system needs to be reliable, secure, and built around patient privacy. We design and manage phone systems for healthcare providers across Australian
Get a Free Quote
Patient calls are not ordinary business calls. Appointment bookings, pathology results, prescription requests and clinical discussions all carry privacy obligations that standard phone systems were never designed around.
At Databox, we design, supply and manage phone systems for Australian healthcare providers across South East Queensland, the Sunshine Coast, North Queensland and Melbourne from solo GP clinics to specialist practices and multi-site healthcare networks. Our systems are built on cloud PBX and VoIP technology, managed by an ISO 27001 certified provider, and supported by a local team based in Brisbane and Melbourne.
Very few Brisbane IT and communications providers hold both ISO 9001 (quality management) and ISO 27001 (information security) certifications. Both are independently audited, not self-declared, and give your practice the documentation it needs for privacy assessments.
The core capabilities healthcare providers rely on. Secure, reliable, and supported by a local team that picks up when you call.
Patient calls contain some of the most sensitive information your practice handles. Our cloud phone systems adhere to the ISO 27001 certified provider standards, meaning your voice data, voicemail recordings and call logs are protected to an internationally audited standard. All data is controlled and stored in Australian data centres.
Support patients wherever they are. Our VoIP and cloud PBX systems let your clinical team take calls from any device, desk phone, desktop or mobile, without sacrificing call quality or professionalism.
Every practice runs on a different mix of clinical and admin software. Rather than promise off-the-shelf compatibility, we have an honest conversation about what’s realistic for your setup and how to make it work.
Route calls by department, reception, billing, clinical, so patients reach the right person first time.
Messages delivered to staff inboxes as audio and transcription so nothing is missed between appointments.
Secure call recording for quality assurance and compliance, stored in Australian data centres.
Communicate practice hours, service updates, and general health information while callers wait.
One unified phone system across every clinic location, with shared extensions and central management.
Time-based routing to after-hours messaging, on-call mobiles, or answering services, configured to your practice.
More than a phone provider, your local, dual-certified communications partner.
Dual accreditation that very few Brisbane IT and communications providers can offer. Independently audited, not self-declared. For a practice handling sensitive patient data, that matters more than a low monthly rate.
Offices in Brisbane and Melbourne with service coverage across the Sunshine Coast and North Queensland. No offshore support, no call centres, when something goes wrong at your practice, you speak to someone local who knows your setup.
All voice data, voicemails, recordings and call logs are stored in Australian data centres. Aligned with Privacy Act 2024 obligations and state health privacy legislation.
Auto-attendant routing by department, platform-friendly deployments, after-hours management and multi-site connectivity, configured around how your clinic actually runs.
Bundle your phone system with business internet and managed IT on a single monthly invoice. Less admin for practice managers, one support team for everything.
Keep the numbers your patients already know. We handle porting in 3–5 business days with zero downtime on incoming calls.
From solo practitioners to multi-site networks, we design phone systems around the realities of clinical work across Brisbane, the Sunshine Coast, North Queensland and Melbourne.
High-volume reception, appointment management, and secure voicemail for pathology and specialist follow-up, handled cleanly.
Direct dial numbers for specialists, secure referral-line routing, and call recording for clinical handover notes.
SMS appointment reminders, softphone for rooms on rotation, and platform-friendly deployments alongside common practice management software.
One unified cloud PBX across every clinic with shared extensions, central call management, and one support relationship.
Get a free, no-obligation quote and find out how Databox Solutions can deliver a secure, compliant phone system for your healthcare practice in Brisbane, the Sunshine Coast, North Queensland or Melbourne, backed by ISO 27001 certification and a local support team.
Our systems are managed to ISO 27001 standards and all data is stored in Australian data centres. We recommend speaking with your privacy officer about your specific compliance obligations under the Privacy Act 2024 and any applicable state health privacy legislation. We are happy to provide documentation of our security practices to support your review.
Yes. Our cloud PBX solutions connect multiple sites under a single system with shared extensions, central call management, and one support relationship. Staff can transfer calls between locations instantly.
Yes. We handle number porting as part of setup. Most ports are completed within 3 to 5 business days with no disruption to incoming calls.
Yes. We configure time-based call routing so calls outside business hours go to an after-hours message, an on-call mobile, or an answering service, whichever suits your practice.
Yes. Our service areas cover Brisbane, the Sunshine Coast, North Queensland and Melbourne. With cloud PBX technology, we can design, deploy and support a phone system for your practice regardless of whether you have one clinic in Brisbane CBD or multiple sites across Queensland.
Every healthcare practice runs on a different software stack. Rather than promising off-the-shelf integration with every platform, we’ll have an honest conversation about your current setup and scope what’s practical, how the phone system sits alongside your existing software, how handsets are deployed, and where your IT support fits in. Tell us what you use and we’ll set realistic expectations as part of your free quote.
Most single-site healthcare deployments are live within 2–3 weeks, including number porting, handset configuration, and staff training. Multi-site rollouts are staged so no location ever loses phone service during the cutover.
