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Phone System Support & Repair Services

Fully Licensed, Insured, and Skilled Technicians for Your Business Phone System

When your business phone system goes down, Databox Solutions is here to provide fast, reliable phone system support and repair to get you back up and running. Our team of fully licensed, insured, and trained technicians specialises in expert repairs across major brands like Yealink, Cisco, NEC, LG-Ericsson, and Avaya. Whether it’s a new or refurbished system, we bring the expertise needed to ensure long-lasting, dependable solutions.

Polycom Phone
yealink Video Conferencing Solution
cisco phone
Avaya Phone
nec
Panasonic Phone
Ericsson lg Phone

Common Phone System Issues We Fix

Connectivity Problems

  • Dropped Calls – Calls may drop unexpectedly due to poor signal strength, network issues, or equipment malfunctions.
  • Static or Distorted Audio – Poor sound quality is often caused by network congestion, outdated equipment, or faulty wiring.

VoIP Call Quality Issues

  • Lagging or Delay – Often due to insufficient internet bandwidth or high network traffic, leading to delayed voice transmission.
  • Echo or Feedback – This occurs when there’s audio feedback, often due to improper system settings or network instability.

System Outages

  • Unresponsive Systems – The phone system may freeze or shut down, which can result from software bugs, outdated firmware, or power issues.
  • Network Downtime – Network outages, often caused by ISP problems or local network failures, can make VoIP systems inaccessible.

Hardware Malfunctions

  • Broken Handsets or Cables – Physical damage to handsets, headsets, or cables can lead to poor functionality or a complete loss of service.
  • Faulty Components – Hardware components, such as servers, routers, or PBX systems, may experience wear and tear over time, causing service interruptions.

Call Routing Problems

  • Incorrect Call Transfers – Misrouted calls or difficulty transferring calls can result from incorrect configurations in the PBX or VoIP settings.
  • Voicemail Not Functioning – Problems with voicemail setup or storage limits can cause voicemail messages to be inaccessible or lost.

Compatibility Issues with Older Systems

  • Software Incompatibility – Older phone systems may have trouble integrating with newer software or cloud-based applications.
  • Limited Features – Outdated systems may lack modern features such as call forwarding, conferencing, or mobile integration, limiting functionality.

Power Supply Issues

  • Intermittent Power Loss – Power fluctuations or outages can cause system resets, impacting the performance of IP-based systems especially.
  • Battery Failures in Backup Systems – Battery backups may fail if not regularly maintained, leaving systems vulnerable during power outages.

User Configuration Errors

  • Incorrect Settings – Misconfigured settings can lead to call issues, failed transfers, or incorrect extensions.
  • Password or Access Issues – Users may face difficulties accessing voicemail, call logs, or admin settings if passwords are forgotten or permissions aren’t correctly assigned.

Network Security Vulnerabilities

  • Unauthorised Access – Unsecured phone systems can be vulnerable to hacking or toll fraud, where attackers make unauthorised calls.
  • VoIP Security Issues – Without proper firewalls or encryption, VoIP systems can be susceptible to eavesdropping or spam calls.

Databox Solutions

Ready to Restore Your Phone System?

Don’t let downtime affect your business. Contact Databox Solutions for a repair quote or to book your service today and experience fast, dependable phone system support and repair.