12 April 2023
Phone Systems for Small Business
Setting up a phone system for your small business can be overwhelming. With so many options available, and the nbn™ introducing new terminology, it can be challenging to know where to start. But with a basic understanding of the different types of phone systems and what features to look for, you can easily choose the right system for your business.
At Databox Solutions, we understand the importance of having a reliable communication system that works for your business. As a specialised provider of business-grade communication products and services, we design, implement, and maintain phone system and internet broadband that match your company's needs.
Different Types of Small Business Phone System
Virtual phone systems
These are cloud-based phone systems that allow businesses to manage their communications from anywhere with an internet connection
PBX phone systems
These are traditional phone systems that are installed on-premise and allow businesses to manage their communications through a private branch exchange (PBX)
VoIP phone systems
These are phone systems that use the internet to transmit voice data and are often more affordable than traditional phone systems.
UNDERSTANDING VOIP PHONE SYSTEMS
Voice over Internet Protocol (VoIP) technology has become the new standard in Australia, thanks to its seamless conversion of voice to digital signals transmitted over the Internet. Unlike traditional phone systems requiring a separate phone line and an internet connection, VoIP allows everything to run over the same connection. This technology offers all the features of a traditional phone system but is often simpler and more affordable to install and use.
WHAT YOU NEED FOR A VOIP PHONE SYSTEM
To switch from an old copper network phone system to one using VoIP technology, you will need a suitable nbn™ connection. The maximum attainable speed should be higher depending on the number of concurrent calls you want to support while using the internet for other purposes. For example, Databox Solution’s business broadband connection includes unlimited data and a phone line, with a 4G backup available for extra peace of mind.
Using a standard NBN Business line may require a business modem and an Analogue Telephone Adapter (ATA) to connect more than two phones. You must have a LAN switch or router/gateway for a hosted phone system with sufficient spare ports for each telephone device you want to connect. And if you are switching to a SIP system, you will need an IP-enabled PBX system and a suitable router.
KEY FEATURES TO LOOK FOR
Every business has different needs when it comes to a phone system. Therefore, you need to assess what features your current system properly has that you use and what features you will need. Some key features to look for include the following:
An auto-receptionist feature benefits businesses that receive a high volume of calls. It allows customers to select the department or person they want to speak with without contacting the receptionist first.
Core Call Features
A basic phone system should offer features such as holding, transferring, and forwarding calls and the ability to set up hunt groups and call waiting indicators. Although sequential and simultaneous ringing is great, they may not be essential.
If voicemail is essential to your business, ensure that the phone system offers voicemail support. Voicemail to Email is a useful feature that allows you to access voicemail from anywhere, even when you're out of the office.
The use of softphones, hosted phone systems and some SIP systems enable you to make and receive calls via a computer or mobile app. This feature reduces your reliance on handsets and allows you to scale your phone system up or down easily.
Many VoIP phone systems provide unlimited calls to local, national, and standard mobile numbers. However, not all phone systems offer this feature, so always check the Critical Information Summary to see what's included.
Other Telephone Devices
Certain telephone devices, such as lift phones, monitored alarms, standalone fax machines, and EFTPOS devices, require a separate line or don't work with nbn™ connections. Always inquire about the telephone devices or services that the phone system supports.
If you're uncertain which phone system features would best fit your business needs, our team of experts at Databox can guide you through the process. Contact us to learn more about our range of phone systems for small businesses.
CONTACT US FOR MORE INFORMATION
At Databox, we understand that choosing the right phone system for your small business can be overwhelming. That's why we offer a range of phone systems for small businesses, and our team of experts can guide you through choosing the best phone system for your needs.
We offer 100% Australian IT support from our Brisbane-based support centre. With an Australian-wide dealer network, we provide nationwide coverage on outstanding IT support for phone systems, broadband, and managed services.