The Psych Professionals

Voice solution improved productivity and customer service

Databox hosted phone solution and NBN for two sites

The Psych Professionals is a Brisbane-based practice providing attentive, proactive and results-focused psychology services for children, adolescents and adults.

With an expanding business, The Psych Professionals had outgrown their phone system and could no longer effectively manage client bookings and communication between their two sites. Databox delivered a sophisticated, but easy-to-use system with a single bill for all voice and data monthly charges.

The Databox solution

Databox moved The Psych Professionals from a single handset system with no features at two locations to a fully hosted solution. This allowed their clients to call into a central answering point for bookings, but calls could be transferred between sites when required.

Both sites were changed over to the NBN and set up with the Databox hosted solution. This enabled staff to be more effective at taking bookings and scheduling counselling sessions.

The Psych Professionals have since launched a second business, coming back to Databox for full voice and data solutions. We continue to provide support and solutions for this growing business.

Why The Psych Professionals chose Databox

Psych Professionals chose Databox because we took the time understand their business.

“We had meetings with other providers who did not understand how to provide a working solution for our business.

Thanks to the innovative system delivered by Databox, we have expanded our call centre facility to enable us to grow a completely new business arm. We’ve seen an increase in our customer service levels and our ability to easily communicate with our clients.

“Our experience with Databox has been very good. They’re local, professional and have the experience to propose the right solution first time.”