Call Recording Storage Keep your call recordings securely stored in your personalized cloud storage. Customize which calls are saved to streamline data management and ensure compliance with industry standards.
As a valued customer already using our Managed IT Services , we’re excited to offer you an exclusive 10% discount when you sign up for our phone systems or voice services. This is a limited-time offer designed to help you get the most out of your partnership with Databox Solutions.
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Our team has decades of experience, allowing us to design and deliver business phone systems that will work for you now and into the future. Your project manager will work with you to understand your unique business needs and deliver a cost-effective telecommunication solution for businesses of all sizes. You’re guaranteed a reliable telecommunication solution, whether you choose Databox Solution for one element of your telecommunications or the complete package.
Databox Solutions are revolutionising the way business phone systems are created. Forget expensive set up fees and equipment with no support. Get an affordable hosted phone system that works for you. Databox Solutions will manage your business phone system from start to finish.
Navigate your business communication effortlessly. Our systems feature a user-friendly interface, ensuring that even those without extensive technical expertise can manage and customize their phone systems efficiently.
Ride the wave of high-speed connectivity facilitated by the NBN rollout. Databox Solutions maximizes your data speed, resulting in seamless communication and faster response times for your small business.
Join the ranks of businesses benefiting from innovation without breaking the bank. Databox Solutions delivers a perfect blend of cutting-edge technology and affordability, helping small businesses stay competitive in today’s dynamic market.
Choose from a diverse range of phone handsets to meet your unique business needs. Our Hosted Phone Systems are adaptable, ensuring you have the right tools to enhance communication and collaboration.
It’s time you work smarter not harder with Databox. Our extremely competitive rates and 100% Australia-based support team make that easy! Complete the form below to get started.
Call Recording Storage Keep your call recordings securely stored in your personalized cloud storage. Customize which calls are saved to streamline data management and ensure compliance with industry standards.
CRM Integrations Seamlessly connect Webphone to popular CRMs like HubSpot, Zendesk, and Zoho. Enhance customer interactions by accessing CRM information directly from your telephony system.
Webphone Utilize an advanced web application for making and receiving calls, enriched with features such as call forwarding, call recording, and more. Compatible with multiple devices for versatile communication.
Real-Time Call Monitoring Monitor live calls to ensure quality and provide instant feedback. Listen in and discreetly communicate with your agents during calls to enhance training and customer service.
Call Queue Wallboard Monitor the status of your call queues in real time with a call queue wallboard. View metrics such as wait times and queue lengths to manage call flow efficiently.
Queue Callback Allow callers to request a callback rather than wait in a queue. Automatically place callers back in line and return their call when an agent becomes available.
Microsoft 365 - Teams Integration Empower your Microsoft Teams users to make and receive calls through Direct Routing. Integrate seamlessly with Microsoft 365 for a unified communication experience.
Global Phone Book Manage centralized phone book directories for your organization. Create global or personal phone books to ensure easy access to contact information.
Phone Auto Provisioning Simplify the setup of Yealink IP handsets with auto provisioning. Select your phone model in the cloud PBX graphical web interface for a quick and efficient configuration process.
Call Pickup Groups Configure groups of devices that can pick up inbound calls from any member within the group. Improve call handling and ensure calls are answered promptly.
Call Parking Park calls in designated parking lots and retrieve them using a predefined button on your phone. Enhance call management by allowing users to place and retrieve parked calls easily.
Secure Voice Add an extra layer of security to your VoIP calls with Secure Real-Time Transport Protocol (SRTP). Encrypt your voice communications to protect against eavesdropping.
Custom Dial Plans Create and assign custom dial plans to users, restricting international dialing and managing call permissions. Ensure compliance with company policies and control call costs.
Reporting Extract detailed calling metrics for your team and company. Analyze data on missed calls, call duration, and more to improve performance and customer service.
Inbound Number Instantly order and activate phone numbers from almost anywhere in the world. Port existing numbers to our system for a seamless transition.
Simultaneous Ring Enable simultaneous ringing to multiple endpoints, including SIP devices, Microsoft Teams, and external numbers. Ensure calls are answered quickly by multiple users.
Voicemail Configure company or personal voicemail to be sent to email or played back on your device. Never miss an important message with flexible voicemail options.
Time Conditions Route calls based on time, day, month, or year. Create complex call routing patterns to ensure calls are directed appropriately during business hours and holidays.
Ring Group Assign a set of users or devices to ring simultaneously for inbound calls. Improve call handling by ensuring multiple users can answer incoming calls.
Call Recording Automatically send call recordings to designated email addresses after each call. Maintain records of inbound and outbound calls for compliance and training.
Announcement Use pre-recorded announcements anywhere in the call flow. Play the recording to provide information or instructions to callers at any point during the call.
Voice Menu Set up an automated attendant to prompt callers with interactive options. Direct calls to the appropriate department or user based on caller input.
Queue Place calls in a queue when unable to answer immediately. Manage call flow by keeping callers informed of their wait time and position in the queue.
Conference Create virtual conference rooms for unlimited participants. Collaborate via audio or video conferencing with colleagues, clients, and partners.
Caller ID Prefix Prepend custom text to inbound caller IDs. Identify the source or purpose of the call quickly and easily with this feature.
Caller ID Routing Route inbound calls to specific destinations based on their caller ID. Customize call handling by directing calls from known numbers to designated users or departments.
Internal Number Assign short internal numbers for quick internal calls and transfers. Simplify communication within your organization with easy-to-dial internal numbers.
PIN Code Add PIN codes to your inbound call flow for security. Use PIN codes for applications such as conference calls and restricted access lines.
Blocklist Automatically terminate inbound calls from problem callers by adding them to a blocklist. Maintain control over who can reach your organization.
Fax to Email Receive inbound fax calls and convert them to PDF files sent to your email address. Streamline fax handling by eliminating the need for physical fax machines.
Email Notification Send email notifications when specific features are utilized within the call flow. Keep informed about call activities and feature usage.
Call Diversion Divert calls to external numbers such as mobile phones. Ensure calls are always answered, even when users are away from their desks.
SIP Trunk Integrate with third-party platforms and connect to onsite PBXs for making and receiving calls. Enhance your communication infrastructure with SIP trunking.
Call Flow Control Configure manual overrides using feature codes dialed from any handset. Change call routing and other settings quickly based on current needs.
Custom Caller ID Assign custom caller IDs to users within the system. Personalize the caller ID displayed for outbound calls to match your organization’s needs.
Set Caller ID Replace the original caller ID on inbound calls with a caller ID of your choice. Use this feature during call forwarding or routing for clear identification.
Music on Hold Play music for inbound calls placed on hold or in queues. Provide a pleasant experience for callers waiting to be connected.
Presence Configure busy lamp fields to show the status of users (e.g., on a call, available, or busy). Improve call handling by knowing user availability at a glance.
Call Transfer Transfer calls using internal extensions or external numbers. Ensure calls reach the right person efficiently, whether within the office or remotely.