Enhanced Service Level Agreement (eSLA)
If you have business-critical data and voice needs, speak with Databox Solutions about the Enhanced Service Level Agreement (eSLA) in place with your monthly plan. For this monthly fee, Databox Solutions receives a higher level of support from NBN co allowing Databox to offer a better level of support for your business.
Plan |
Operational period |
Solution time |
Monthly cost |
Standard |
8am-5pm, business days |
5pm, next business day |
$0.00 |
Enhanced-12 |
7am-9pm |
12 hours |
$15.00 |
Enhanced-8 |
7am-9pm |
8 hours |
$25.00 |
Enhanced-12 (24/7) |
24/7 |
12 hours |
$40.00 |
Enhanced-8 (24/7) |
24/7 |
8 hours |
$55.00 |
Enhanced-6 |
7am-9pm |
6 hours |
$32.50 |
Enhanced-4 |
7am-9pm |
4 hours |
$40.00 |
Enhanced-6 (24/7) |
24/7 |
6 hours |
$65.00 |
Enhanced-4 (24/7) |
24/7 |
4 hours |
$75.00 |
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