Enhanced Service Level Agreement (eSLA)

If you have business-critical data and voice needs, speak with Databox Solutions about the Enhanced Service Level Agreement (eSLA) in place with your monthly plan. For this monthly fee, Databox Solutions receives a higher level of support from NBN co allowing Databox to offer a better level of support for your business.

Plan	Operational period	Solution time	Monthly cost
Standard	8am-5pm, business days	5pm, next business day	$0.00
Enhanced-12	7am-9pm	12 hours	$15.00
Enhanced-8	7am-9pm	8 hours	$25.00
Enhanced-12 (24/7)	24/7	12 hours	$40.00
Enhanced-8 (24/7)	24/7	8 hours	$55.00
Enhanced-6	7am-9pm	6 hours	$32.50
Enhanced-4	7am-9pm	4 hours	$40.00
Enhanced-6 (24/7)	24/7	6 hours	$65.00
Enhanced-4 (24/7)	24/7	4 hours	$75.00