NBN eSLA Monthly Charges

If you have business-critical data and voice needs, speak with Databox Solutions about the Enhanced Service Level Agreement (eSLA) in place with your monthly plan. For this monthly fee, Databox Solutions receives a higher level of support from NBN co allowing Databox to offer a better level of support for your business.

Plan

Operational period

Solution time

Monthly cost

Standard

8am-5pm, business days

5pm, next business day

$0.00

Enhanced-12

7am-9pm

12 hours

$15.00

Enhanced-8

7am-9pm

8 hours

$25.00

Enhanced-12 (24/7)

24/7

12 hours

$40.00

Enhanced-8 (24/7)

24/7

8 hours

$55.00

Enhanced-6

7am-9pm

6 hours

$32.50

Enhanced-4

7am-9pm

4 hours

$40.00

Enhanced-6 (24/7)

24/7

6 hours

$65.00

Enhanced-4 (24/7)

24/7

4 hours

$75.00