Managed IT Services Pricing

Find the Right Plan for Your Business

IT support and managed it services pricing
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How Much Does Managed IT Services Cost?

There are many factors that influence the cost of a Managed IT Services tailored to your business.

Pricing depends on aspects such as the complexity of your IT environment, the number of users and devices, and the level of support required. To determine the most cost-effective solution for your business, contact us today—our team will assess your needs and provide a customised quote.

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Understanding Managed IT Services Pricing

Three Main Categories of Managed IT Services

Partially Managed IT Services

For businesses with an in-house IT team, our partially managed services help fill the gaps. Whether it’s handling complex technical issues, managing security and backups, or providing additional support during peak periods, we customise our assistance based on your needs.

Perfect for:

  • Companies with an internal IT team needing specialised expertise
  • Businesses looking for backup support during heavy workloads or staff leave
  • Organisations requiring help with specific tasks, like security monitoring or cloud management

Get a tailored solution

Fully Managed IT Services

For small to mid-sized businesses, outsourcing fully managed IT services ensures seamless operations without the expense of maintaining an in-house IT team. Our expert team provides 24/7 support, proactive monitoring, cybersecurity protection, and IT strategy planning—all designed to optimise your business technology.

Perfect for:

  • Businesses seeking a fully outsourced IT department
  • Companies needing 24/7 system monitoring and cybersecurity
  • Organisations looking to reduce IT overhead costs

Get expert IT support

Managed Infrastructure Services

If you require ongoing maintenance and monitoring of your network hardware—such as routers, firewalls, and servers—managed infrastructure services provide a cost-effective solution. This is ideal for businesses with an IT team that can handle day-to-day user support but need expert assistance with network management..

Perfect for:

  • Businesses needing network monitoring and maintenance
  • Companies with an in-house IT team handling general IT issues
  • Organisations looking for on-demand, ad-hoc IT support

Get expert IT support

Factors That Influence Managed IT Services Pricing

Your IT Environment

The size and complexity of your IT infrastructure directly impact pricing. The more devices and applications you need support for, the greater the workload involved. Some key components include:

  • Devices – Laptops, desktops, tablets, smartphones, servers
  • Software – Cloud applications, operating systems, antivirus solutions
  • Networking – Routers, Wi-Fi, firewalls, connectivity management
  • Security – Spam filtering, cybersecurity monitoring, compliance requirements
  • Vendor Management – Managing third-party services and applications

Required Support & Response Times

If your business cannot afford downtime, you may need a higher-level service agreement with 24/7 support and guaranteed response times. A well-structured IT solution ensures minimal disruption and maximum efficiency.

Understanding Your Service Agreement

A reputable IT services provider should be transparent about pricing and service coverage. Your Service Level Agreement (SLA) should outline:

  • Inclusions and exclusions
  • Response times and guaranteed resolutions
  • Customised IT support tailored to your business needs

Managed IT Service Plans & Pricing

Gold Plan

Comprehensive Coverage

Ideal for SMBs that require advanced security and all-inclusive support.

  • Unlimited PC Support (remote & onsite)
  • Bitdefender MDR for top-tier cyber defence
  • M365 Backup for Microsoft 365 data protection
  • Server Maintenance (remote & onsite)
  • Veeam Backup & Replication (local & offsite)
  • Monthly System Health Checks

Contact us for a custom quote based on device count and business size

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Silver Plan

Essential Support

A balanced solution, perfect for growing businesses needing core IT services.

  • Remote PC Support
  • Bitdefender Endpoint for essential threat protection
  • Veeam Backup & Replication (local backup)
  • Remote Server Maintenance
  • Monthly Updates & Health Checks

Contact us for a custom quote based on device count and business size

Get started

Take the Next Step

Focus on your core business while Databox Solutions handles the rest. Get in touch for a hassle-free, proactive Managed IT Services experience.

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Get Started with Databox Solutions

Don’t let IT hassles slow you down. With Databox Solutions, you get industry-leading Managed IT Services that drive productivity, strengthen security, and support business growth.

Experience true peace of mind knowing your IT infrastructure is in the hands of seasoned professionals. Contact us today to discuss how our flexible service plans can be tailored to meet your business needs.

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FAQs: Managed IT Services Pricing

Our flexible plans let you choose just what you need. We can also tailor additional features to match your growth.

Our Gold Plan includes on-site support, while the Silver and Casual Plans offer it as an add-on or hourly service.

Our Australian-based support team typically responds within minutes for remote assistance. Onsite visits can be scheduled urgently if needed.

Contact us today! Our team will discuss your needs, evaluate your current IT setup, and provide a transparent quote.

Absolutely. Our Managed IT Services are designed to grow with your business. You can adjust your plan or add services at any time.

No. We believe in transparent, predictable pricing. You’ll always know what you’re paying for and why.

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