Modems and Routers help guide

We understand that encountering network issues can be frustrating, but before reaching out to our support team, one of the most effective steps you can take is to reboot your modem and router. Restarting these devices helps resolve common network problems and restores connectivity in many cases. This guide will walk you through the simple process of rebooting your modem and router.

Step-by-Step Instructions:

By referring to the following list of device images, you can identify your modem and router among the equipment in the data rack. Please select the image that matches your modem and router:

TP-Link TD-W9970 Modem

Tenda N300 Modem

Draytek Vigor 167 Modem

Mikrotik Chateau Router

Mikrotik hapac3 Router

Mikrotik hapac2 Router

Teltonika RUT240 4g Router

Rebooting Your Modem:

To reboot the TP-Link TD-W9970 modem, you can follow these steps:

Locate the power adapter connected to the modem and unplug it from the power source or wall outlet.
Wait for about 10-15 seconds to ensure that the modem fully powers down.
After the waiting period, plug the power adapter back into the power source or wall outlet.
Allow the modem a few moments to boot up and establish a connection. The lights on the modem will indicate its status during this process.
Once the modem has fully rebooted, you should be able to access the internet and resume normal operation.

To reboot the Tenda N300 modem, you can follow these steps:

Locate the power adapter connected to the modem and unplug it from the power source or wall outlet.
Wait for about 10-15 seconds to ensure that the modem fully powers down.
After the waiting period, plug the power adapter back into the power source or wall outlet.
Allow the modem a few moments to boot up and establish a connection. The lights on the modem will indicate its status during this process.
Once the modem has fully rebooted, you should be able to access the internet and resume normal operation.

To reboot the Draytek Vigor 167 modem, you can follow these steps:

Locate the power adapter connected to the modem and unplug it from the power source or wall outlet.
Wait for about 10-15 seconds to ensure that the modem fully powers down.
After the waiting period, plug the power adapter back into the power source or wall outlet.
Allow the modem a few moments to boot up and establish a connection. The lights on the modem will indicate its status during this process.
Once the modem has fully rebooted, you should be able to access the internet and resume normal operation.

Rebooting Your Router:

To reboot the MikroTik Chateau router, you can follow these steps:

Locate the power cable: Find the power cable connected to the MikroTik Chateau router. It is typically a small adapter that plugs into the power source and the router itself.
Disconnect the power cable: Carefully unplug the power cable from the router. Make sure you are pulling the plug directly from the power source and not from any extension cords or power strips.
Wait for a few seconds: Allow the router a few seconds to completely power down. This helps ensure a clean restart and allows any remaining electricity to dissipate.
Reconnect the power cable: Plug the power cable back into the router, ensuring that it is securely connected.
Wait for the router to boot up: Give the router a few moments to boot up and initialize. This process may take a minute or two.

Once the router has finished booting up, you can check the network connectivity

To reboot the MikroTik hAP ac³ router, you can follow these steps:

Locate the power cable: Find the power cable connected to the MikroTik hAP ac³ router. It is typically a small adapter that plugs into the power source and the router itself.
Disconnect the power cable: Carefully unplug the power cable from the router. Make sure you are pulling the plug directly from the power source and not from any extension cords or power strips.
Wait for a few seconds: Allow the router a few seconds to completely power down. This helps ensure a clean restart and allows any remaining electricity to dissipate.
Reconnect the power cable: Plug the power cable back into the router, ensuring that it is securely connected.
Wait for the router to boot up: Give the router a few moments to boot up and initialize. This process may take a minute or two.

Once the router has finished booting up, you can check the network connectivity

To reboot the MikroTik hAP ac² router, you can follow these steps:

Locate the power cable: Find the power cable connected to the MikroTik hAP ac² router. It is typically a small adapter that plugs into the power source and the router itself.
Disconnect the power cable: Carefully unplug the power cable from the router. Ensure that you are pulling the plug directly from the power source and not from any extension cords or power strips.
Wait for a few seconds: Allow the router a few seconds to completely power down. This helps ensure a clean restart and allows any remaining electricity to dissipate.
Reconnect the power cable: Plug the power cable back into the router, ensuring that it is securely connected.
Wait for the router to boot up: Give the router a few moments to boot up and initialize. This process may take a minute or two.

Once the router has finished booting up, you can check the network connectivity

To reboot the Teltonika RUT240 4G router, you can follow these steps:

Locate the power cable: Find the power cable connected to the Teltonika RUT240 4G router. It is typically a small adapter that plugs into the power source and the router itself.
Disconnect the power cable: Carefully unplug the power cable from the router. Ensure that you are pulling the plug directly from the power source and not from any extension cords or power strips.
Wait for a few seconds: Allow the router a few seconds to completely power down. This helps ensure a clean restart and allows any remaining electricity to dissipate.
Reconnect the power cable: Plug the power cable back into the router, ensuring that it is securely connected.
Wait for the router to boot up: Give the router a few moments to boot up and initialize. This process may take a minute or two.

Once the router has finished booting up, you can check the network connectivity

Additional Tips:

Ensure that all cables are securely connected before rebooting. Give the devices enough time to fully power down and restart. It's normal for the lights on the devices to blink or change during the reboot process.

Speak with our outstanding IT support team, based in Australia

We offer lightning-fast local support for phone, NBN and managed IT services.

Call us directly on 1300 603 404 for enquiries about our products.

Phone Support Hours

Monday — Friday: 8:30am to 4:30pm AEST

For all support enquiries outside of these hours or on QLD/Australia-wide public holidays, please email: support@databox.net.au

Contact Databox Solutions and get a quote for your business

We know you want to work smarter, not harder. Our extremely competitive rates and Australia-based support team make that easy! Simply complete the form below to get started.