Con-Serv Corporation

Reduced costs, safer premises

NEC Phone system upgrade, Databox SIP trunks, Alarm upgrade and CCTV solution

Con-Serv Corporation is an Australian family-owned manufacturing business that pioneered the development of environmentally friendly showers. Today, Con-Serv still develops sustainable plumbing fittings, as well as safe-assist fixtures for healthcare solutions.

The company needed a phone system upgrade and at the same time wanted to reduce its telecommunications overheads. Their existing telco provider wasn’t helpful in reducing ongoing monthly costs which affected their monthly bottom line.

Security had also become an issue, with the outdated system no longer able to give adequate protection. Con-Serv needed an effective, intelligent system that met their needs.

The Databox solution

Databox provided a phone system upgrade to enable SIP trunks when the NBN became available. Con-Serv wanted to reduce its monthly telephony costs but it was important to ensure business continuity after changing to SIP lines. By changing over to Databox and reducing the amount of lines and call costs, we were able to deliver a solution that met these outcomes.

In addition, Con-Serv’s alarm system and security were both old and ineffective in ensuring business security. Databox provided an upgrade that enabled them to access their security system remotely to view and check on any security concerns. Con-Serv was so pleased with the results, they called on us again to install an alarm, CCTV, NBN and remote IP handset at a second warehouse.

Why Con-Serv chose Databox

Con-Serv CEO chose Databox because of our product knowledge, quality service and ability to help them cut costs.

“Databox knows their products and were able to make a plan that suited my specific requirements. They provided quality products and services and their technicians are knowledgeable and reliable.

Working with Databox has led to a reduction in monthly telco costs and I’m now confident our premises are secure after hours. I appreciate that Databox has very knowledgeable local technicians, good pricing and provides our business with value for money solutions.

We’re looking at constructing a purpose-built facility in the future and will be using Databox for phone, data and security solutions.”